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Community FAQ Center

Guides and resources for using the Docusign Community site

9 Topics

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Community Admin
Docusign CommunityCommunity Admin
published in FAQs

Docusign Product FAQsF.A.Q.

Getting Started with Docusign eSignatureWe’ve compiled this list of helpful steps and practical resources to get you quickly started with eSignature. Check out the steps below to get up and running with your eSignature account.  Navigate your eSignature account First, you’ll want to familiarize yourself with your eSignature account. This video tour will help you navigate your Docusign account in just a few minutes.  Learn the essentials of eSignature Docusign University (DSU) is the fastest way to learn how to use Docusign. You can take self-paced, virtual courses or join a live, instructor-led webinar to learn the essentials of eSignature.Register for this free webinar on basic eSignature functionality to get started with your learning.   Send envelopes and collect signatures Let’s send your first envelope out for signature. You can add as many documents that need signing as you want to a single envelope.Consult this helpful Support Resource on how to send an envelope, so you can star

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in FAQs

Docusign Community FAQsF.A.Q.

Q: How do I increase my community user rank?A: Making community contributions like replying to questions, receiving likes, and having your replies marked as the best answer are the ways you earn points to increase your community user rank. Learn more here! Q: How do I update my profile image?A: Go to your profile settings and click on your profile image to upload your own image. Q: How do I get on the points leaderboard?A: The top users that earn the most points will be displayed on the leaderboard and can be viewed by week or by month.

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Community Admin
3 months ago
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Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

Flagging Inappropriate Posts and Inappropriate BehaviorCommunity Support Article

We want to ensure the Docusign Community is a safe place to interact online, get your Docusign-related questions answered, and interact with other Docusign users. If you see a Community post or response that uses hateful language or engages in inappropriate behavior such as bullying or harassment, please report it so we can review it immediately and take it down if warranted. Additionally, if you see a community post or response that does not follow the Docusign Community Code of Conduct you should report it so it can be reviewed by the community team as soon as possible. (Click here to see the Code of Conduct)You’ll see three dots on the lower right corner of each post and response. You can click on those dots, and select Report to bring this inappropriate post or response to our attention.   

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

How to Earn Badges and Increase Your RankCommunity Support Article

How to earn profile badges on the Docusign Community:We’re making the Docusign Community a better place to interact with other users and recognize your expertise in using Docusign by awarding points and badges for your valued contributions. Earn badges for every Best Answer awarded to you by the original poster, along with your contributions from replies and posts. As you participate more in the community, you’ll rack up badges and points to showcase your expertise.Your badges will be displayed in your user profile with points earned from your posts, replies, and best answers.   How to increase your community user rank:As you make contributions on the Docusign Community, you will begin to accrue points that count towards your community user rank. As you earn more points, you will progress through the ranks. You will be given a new rank name and icon for each rank that you achieve. The actions that earn your community badges (posts, replies, and best answers) are also used to calculate

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

How to Find and Follow Topics and UsersCommunity Support Article

How to Follow TopicsFrom the Community homepage, select Discussion in the top navigation bar, then scroll down to find the particular topic you’re interested in following. Topics are grouped by Docusign products, such as eSignature or CLM. Additionally, you’ll find recent Community Announcements under What’s New, so you can stay on top of what’s happening here at Docusign.  Once you click on your Docusign topic of interest, you’ll be taken to that topic page. Subscribe using the button on the top right, underneath the search bar of the page. Once you subscribe, we’ll email you when a community member posts about this topic.  How to send private messages, follow and @mention usersOnce you find a user that you’re interested in following or sending a message to, click on their username or profile icon displayed at the top of their post or comment. On their user profile, you’ll see a large Follow member button at the top of their profile, along with a Send message button for private messag

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

How to Create Helpful Answers to QuestionsCommunity Support Article

How to create a helpful answer to someone’s post:To leave a thoughtful response, ensure the answer is laid out clearly and in an easy-to-read manner. We offer line breaks, bullet points and numbered steps that you can use to craft responses. This will help readers quickly scan your response and follow along without reading through lengthy, hard-to-understand answers. We’re fostering a collaborative environment where you can help others find the correct answer to their Docusign-related questions and get all your questions answered by your fellow community members. Here are a couple of pointers that can help make sure you are creating helpful questions for other users: Craft clear and concise responses that are easy to understand. Offer context and examples that demonstrate how your solution can be applied in different situations. Suggest additional resources such as articles, FAQs, or other community posts that provide further information. Remember to edit and revise your answers

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

How to Register, Update Your Profile Information, or Delete Your AccountCommunity Support Article

How to Register & Log InTo register for the Docusign Community, navigate to the Docusign Community Homepage and login with your Docusign login credentials by clicking “Join the Community” (both your product and Community login will be the same here). Next, create your community username. To make it easy for other users to identify you, you can use you first and last name in your community username. (Example: “myfirstname.mylastname”)To login to the community once you are registered, click “Join the Community” and login with your Docusign credentials. How to Update Your Community Profile and Change Notification SettingsOnce logged into your Community account, you will see your account profile at the upper-right corner of the page next to + Ask the Community. Click on your account profile to see your activity stats and navigate to your subscriptions, private messages, profile settings, and log out.  Once you click on My profile, you are taken to your profile settings. You can add a p

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

How to Create a Detailed PostCommunity Support Article

From the main Community homepage, click + Ask the Community in the upper right to start a new post — whether asking a question, sparking conversation or bringing up a new idea.  By clicking on + Ask the Community, you’ll choose between the following categories for your post:Ask a question Create a conversationAfter selecting one of these categories for your post, fill out the title and description.  Upon filling out the post title, the community automatically looks for similar posts to help you find an answer quickly or point you in the right direction to engage in a similar conversation. You can fill out the details of your question, conversation or idea post in the Description text box, then select the best category for your question and add associated tags to increase visibility for other Community users.  The text toolbar allows you to customize your text with bold, italics, colors for emphasis, bullet points, numbering, emojis and more. Additionally, you can attach files, links an

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Community Admin
3 months ago
D
Community Admin
Docusign CommunityCommunity Admin
published in Using the Community

Getting Started with the Docusign CommunityCommunity Support Article

Welcome to the DocuSign Community. We’re glad you are here, helping make this a useful, fun and collaborative place for everyone who uses DocuSign products and services. Learn how to get started with the DocuSign Community in the following guide, including how to get your questions answered and provide useful responses to others.  How to Log In and Customize Your Account ProfileLogging InNavigate to the Docusign Community login page with your Docusign login credentials. Note, that both your logins will be the same here. If you have forgotten your password, click Forgot password? at the bottom of the page, then enter the email address associated with your account to reset your password. You’ll receive an email allowing you to reset your password. Updating Your Community ProfileOnce logged into your Community account, you will see your account profile at the upper-right corner of the page view, next to + Ask the Community. Click on your account profile to see your profile activity stats

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Community Admin
3 months ago

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Code of Conduct

Docusign Community

Code of Conduct