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Unable to read name and date fields once the document has been signed.

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The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? 

This is what it looks like once signed 

 

18 replies

mrave
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@Cheryl Martin

Can you provide a screenshot to see how it actually looks on the final document?

For comparison a screenshot with the actual tags would be helpful. Thank you!

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@Michael.Rave I have added the screenshot of the signed document. 

mrave
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That looks indeed strange, as if something else is covering part of the fields on the final document. It looks like the fields are there and there is no problem with spacing at all, but for whatever reason the majority of the fields is cut off only showing the bottom part.

Can you tell me with what software application you opened the final PDF?

Can you try opening it with a different application, e.g. Adobe Acrobat Reader or Foxit PDF?

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C
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I opened it with Adobe Acrobat, I don’t have Foxit. 

mrave
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@Cheryl Martin 

That is strange and I have never seen this before, using Adobe Acrobat Reader since more than 7 years to open the Docusign documents after signature myself. Adobe Acrobat (not Reader) should not behave differently. Have you checked the document with a co-worker to see if this could be related to your machine?

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C
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I have, and they see the same thing. 

mrave
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@Cheryl Martin 

The last thing I can think of is logging into Docusign eSignature and downloading the document another time. Do you see the same issue when you look at the envelope in Docusign eSignature directly or does is just show like this after the file was downloaded? 

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JohnSantos
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@Cheryl Martin - When you created your template in DocuSign, did you upload a PDF document that included form fields?   It looks like you might have multiple tag on top of your Date signed and Name fields.

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C
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It looks the same when viewed in DocuSign, and no it is an Excel document that is turned to a PDF and then uploaded to DocuSign. There are no form fields on the form. 

JohnSantos
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@Cheryl Martin - Can you move your Date signed and Name fields to a different location on the document to see if there is anything else around those fields.  

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Justin Jiang
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Yes, try in multiple places for testing

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
C
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I completely redesigned the signature section of the document, as I thought I might have the fields too close together, but it didn’t change anything. The signature field use to do the same thing, until I started to increase the size of the field, which corrected the problem, but I can seem to make the name and date fields bigger. 

JohnSantos
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@Cheryl Martin  -  The Date Signed and name fields can be adjusted with the font size.   If you select either field and find the formatting options on the right side.

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C
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Ok thanks, I will try this. 

C
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Hi @Cheryl Martin,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M
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Hi together

I do have the same problem, the date fields are unreadable. I do have this problem for quite some time on various documents. Independent with which PDF viewer I open a signed document. In the preview (before signing) everything looks good.

 


Best regards

Marcel

M
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@Christopher.Alpizar

Hi again

Here is another example which looked better than the previous one:
 



Best regards

Marcel

C
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Hi @MarcelF,

 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

 

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that your are unable to read name and date fields once the document has been signed.

 

When you created your template in DocuSign, did you upload a PDF document that included form fields?   It seems that you might have multiple tags on top of your Date-signed and Name fields.

 

Is this happening to all of the envelopes that being created by the same file?

 

Are you the only user that is affected by this on your account?

 

Have you tried the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again
  • Please try the Alternative Signing Method

 

 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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