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Signing

Find answers to your eSignature signing questions.

  • 709 Topics
  • 1,865 Replies

709 Topics

G
Newcomer
GMLonNewcomer
asked in Signing

not recieving new documents to sign

I am not receiving any new documents for signatory. I have checked email address on account and that which the suppliers are using? I do not even receive an email to notify me. Can anyone advise on this? 

0
G
Newcomer
1 hour ago
D
Newcomer
DileepNewcomer
asked in Signing

ANCHOR_TAB_STRING_NOT_FOUND

Hi,I am getting below error “ANCHOR_TAB_STRING_NOT_FOUND” (The specified Anchor Tab string was not found in the document. Anchor Tab String "\SignHere58105\" not found. Anchor Tab String "\SignHere58110\" not found.) Although I can see these strings on the document.  

8
Michael.Rave
Docusign Employee
1 hour ago
N
Newcomer
NoorNewcomer
asked in Signing

Change of Designation

Hi,  Once in Docusign how do I change a designation of a person that was inserted incorrectly   

0
N
Newcomer
2 hours ago
C
Newcomer
Cheryl MartinNewcomer
asked in Signing

Unable to read name and date fields once the document has been signed.

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed  

17
M
Newcomer
18 hours ago
I
Newcomer
Iorgo2Newcomer
asked in Signing

Can not sign

I am trying to do what I always do the last years... Received on my email a word doc which I want to open directly through DocuSign...sign it and share it through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time it says no more envelopes left or something like that.I just want to sign nothing else and as far as I know signing is free...would appreciate any help from anyone.

2
I
Newcomer
2 days ago
S
Newcomer
soleneNewcomer
asked in Signing

not able to sign " we can't find your certificates"

when I have signed and click on “continue” I have this message appearing: “We can't find your certificates We are unable ta find any certificates connected ta your device. Check that your certificates are available, and then Try Again” can you please help?

2
N
Community Moderator
2 days ago
N
Newcomer
Natalia IrizarryNewcomer
posted in Signing

Digital signature cards

Hi - I would like to know the best flow to gather real “wet” signatures from multiple individuals within a single document. What DocuSign functionality should I use? I’m looking for something fully digital and client-friendly.

2
N
Community Moderator
2 days ago
C
Newcomer
Chuck RNewcomer
posted in Signing

DocuSign Security Questions- finding them irrelevant?

Hello-  Is it just me or are many of you finding security questions irrelevant? I personally had one for a distant cousin of my father who is passed away over a decade. Clients get them about family members they haven't lived with over a decade. I just keep telling clients to keep taking and using different answers but there has to be a better way

2
N
Community Moderator
2 days ago
J
Newcomer
Joachim MohaleNewcomer
asked in Signing

Wrong information captured and submitted.

I entered the incorrect postal address on the form and submitted it in error. How do I rectify the issue? 

1
JohnSantos
Digital Collaborator
2 days ago
T
Newcomer
tessabadraboNewcomer
asked in Signing

On Someone's Else Level

I used to be able to see the pending envelopes on someone else’s level when I am cc’d on the document at the same level that they have been assigned as a signer and recently it changed. Is there a way to turn this feature back on? As far as I am aware I didn’t change anything on my end. 

7
N
Community Moderator
2 days ago
T
Newcomer
TierraGrandeNewcomer
asked in Signing

Signing while Signed into my Account

I have always had the ability to sign documents that require my signature, or that I am the only Signer on while signed into my Docusign account. Usually Docusign will even trigger a pop-up asking if I want to sign immediately, or from the dashboard it will allow me to immediately access the envelope in order to sign. However, as of this week this has no longer been an option. I am using a chrome browser and I have tried clearing my Cache and Cookies additionally I have tried a different device as well. Is anyone else having this issue?

11
A
Community Moderator
2 days ago
M
Observer
MEMObserver
asked in Signing

signatures

Is it possible to have multiple signatures on one account? I want to use Docusign for two of my companies without having two separate accounts. Is this possible? 

1
D
Frequent Contributor
2 days ago
C
Newcomer
Coveandhatch1Newcomer
asked in Signing

signing a document, only initials appear, cannot change

I received a document to be initialed in one location and signed in another. I clicked the initial box first wrote in my initials, then clicked the box to sign and my initials automatically populate instead of my signature with no way of changing this. I’ve tried on my iPhone and my windows desktop and I cannot find a way to change or edit the signature in the document. I’ve added new signatures to my docusign account but they do not show up either.  I’ve been fighting with this for like three hours and can’t get it to work. Any help would be appreciated.

3
A
Community Moderator
2 days ago
M
Newcomer
m3l001Newcomer
asked in Signing

fixed approval/ corner sign flow

Can we set up a fixed approval/ corner sign flow so that nobody can change it? Thanks!

2
N
Community Moderator
2 days ago
L
Newcomer
LarryAZNewcomer
asked in Signing

Phishing Emails from Docusign.net Domain

I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and none of the standard reporting email addresses like abuse@ or admin@ work. They reject my email, and I can’t find any reporting information on their FAQ page.  I guess I'm left with the choice of blocking the domain? Why do they make is difficult to contact support or report phishing? Keeping customers at arms length is bad practice. Edit:  Spam@docusign.com.  What a waste of my time finding that.  Edit 2:  Spam@… blocked my email as spam.  This is BS. Going to block the domain on the server.  

3
C
Newcomer
2 days ago
S
Newcomer
sotheaNewcomer
asked in Signing

Language from signer is not support

Language/font from signer is not support, it shows sth cannot read

1
C
Community Moderator
2 days ago
N
Newcomer
NDoNewcomer
asked in Signing

error message

 error message :You have attempted to access a restricted URL. If you feel you have reached this page in error, please contact your internal system administrator . Transaction Id: 09bfb3b8-59db-4479-83aa-cb1978356951 Appears often, then I wait about 15 minutes or half an hour and everything is back to normal.Anybody knows what the problem is?

8
N
Newcomer
2 days ago
J
Newcomer
JackieSNewcomer
asked in Signing

Multiple signatures

Good day,is there an option that one can sign once and it populates all the necessary signature spots. i.e when a document is sent with multiple pages to be signed, one can click once and all pages are signed instead of each page to be clicked on?

2
J
Newcomer
3 days ago
D
Newcomer
dssolo1Newcomer
asked in Signing

Send 1 document to 3 people for signature

I am trying to send the same document to 3 people to sign.  when I get the fields, there are 3 different colors.  When I select continue, it says add fields for person #2 and #3.  I select that and nothing happens.  If I select continue, then person 2 and 3 have no fields. How do I get fields on everyone’s document? 

1
Michael.Rave
Docusign Employee
3 days ago
D
Newcomer
Don OliverNewcomer
asked in Signing

Notifications

I have a user that is not receiving notifications to sign in the inbox of Docusign.  She says they are showing up in outlook, but she had to search for them. Im an admin for our place of business. I sent her a test form to sign about an hour ago and it hasnt show up yet.

1
D
Frequent Contributor
3 days ago
J
Newcomer
jameskehlerNewcomer
asked in Signing

No "review documents" option

I sent some clients a document to sign in which I had to sign as well. When I got the email to sign, there was no issues and I signed accordingly. As for my clients, there is no yellow “review documents” button to click to take them to DocuSign to sign their documents. I facetimed the clients and they showed me and it is very odd. I resent the package numerous times and a couple times it flashed the “review documents” option, but it was only there for a fraction of a second. The entire blue banner where the review documents option should be is entirely blank. Can someone help?

4
C
Community Moderator
3 days ago
I
Newcomer
IddhaNewcomer
asked in Signing

Document type or origin is not accepted

Hi guys,I am trying to sign a document but when its time to verify my identity the app says that the document type or origin is not accepted.I am using a Canadian passport or a Canadian driving license and neither are working despite being in the list of supported documents.Any idea how to solve this issue, why would that not work?Thanks in advance.

3
N
Community Moderator
3 days ago
M
New Voice
Munish vedaNew Voice
asked in Signing

What is error meant by ? how to resolve this .

 

2
N
Community Moderator
3 days ago
T
Newcomer
tom4444Newcomer
asked in Signing

Docusign Deleted documents?

Where are the documents I signed more than 6 months ago?  I need them for my taxes but it only shows the last 6 months of documents.  I cant find them anywhere.  Banks keep all information available online for at least 18 months...until the tax deadline has passed so that customers can easily access the information when it is needed for taxes.  Is there an easy way to access my missing documents or does docusign just delete everything over 6 months old leaving customers with no information when its time to do their taxes? 

2
N
Community Moderator
3 days ago
R
Newcomer
RCowenNewcomer
asked in Signing

Require 3 of 4 Signers

Good morning. I have a document for client approval that requires signatures of any three of four signers. Is there a way to handle this without requiring all four to sign?

4
N
Community Moderator
3 days ago

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