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Signing

Find answers to your eSignature signing questions.

  • 647 Topics
  • 1,701 Replies

647 Topics

A
Observer
Anya TObserver
asked in Signing

Bypassing signer if they delay the process

If a signer has not signed within a certain timeframe, is it possible to bypass this signer and move to the next signer?

0
A
Observer
6 hours ago
C
Observer
Christopher McTiffenObserver
asked in Signing

Non-registered Users

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!

0
C
Observer
6 hours ago
J
Observer
jamicarpObserver
asked in Signing

email option for clients signing documents

I want an email option for when I send documents to my clients 

2
Justin Jiang
Troubleshooter
22 hours ago
S
Observer
StonyTillerObserver
asked in Signing

Signing

I’m using a template and I’ve filled out all necessary fields but when i click on the “sign” and “initials” to sign and initial my name nothing is appearing in fact I can’t sign my name at all. I’ve already adopted a signature. Help. 

2
Justin Jiang
Troubleshooter
22 hours ago
Clovis
Observer
ClovisObserver
asked in Signing

How to retrieve a copy of a document that I signed electronically and did not have a copy and the link has expired

I am a tenant and the realtor sent me my lease to sign. After signing, he did not send me my own copy after he has verified it. He did not send me a copy and I did not download the document I signed. The link has expired. Is there any means by which I can have a copy of what I signed?

2
Justin Jiang
Troubleshooter
22 hours ago
N
Observer
NicstageObserver
asked in Signing

How to get a list ofsent envelopes in a time range that includes links to the actual documents

Apparently this is difficult for me: I need to simply input a date range and get a list of envelopes with links to the associated documents for each envelope. Envelope reports only show a field for the envelope ID, and searching in the Manage tab doesn’t show all envelopes sent. I assume the latter is associated with the user that sent the envelope not being me, as we use Salesforce integration to send our envelopes. I have tried many different things with envelope sharing, but nothing has worked.

2
Justin Jiang
Troubleshooter
22 hours ago
S
Observer
sgreenObserver
asked in Signing

Signed Document sent to signers.

When a document is signed by two parties in DocuSign does the final version of the signed document automatically send to both signing parties?

3
Justin Jiang
Troubleshooter
22 hours ago
K
Observer
KenObserver
asked in Signing

Red box around fields

A client sent a document for me to fill out and sign. There are 4 columns with 4 fields across (left to right) each column. There is a red line around the 4 boxes in the top fields. The fields below this do not have the red lines around them. It I fill out these fields, sign the form and try to send it takes me to the fields hilighted in red as an error. I cannot get the red lines to go away. BTW the red lines around these boxes are present when I first open the link and have not started to fill it out. No other fields have the red lines.  

4
K
Observer
1 day ago
Todd Ritrievi
Observer
Todd RitrieviObserver
asked in Signing

DocuSign Audit

I am new with DocuSign, but have a question, in the past I've told people that we should not accept our documents that customers sign using the customer's DS account.  For instance, we mail or email a document for their signature, and they use their DS to electronically sign it.  I have not accepted those because I was afraid that, in the event of a dispute in the future, I might have problems obtaining the audit information from DS since it wasn't my account.   am I right to take that stance?

3
C
Community Moderator
1 day ago
A
Observer
Angela WObserver
asked in Signing

Documents

I am unable to recieve documents directly to my docusign. Typically when someone sends me something to sign or view, I can usually find it in the Action Required tab. However, lately it has not shown up there. I get the notification in email that I have a document, but its not listed where it normally is. The only way to access documents that have been sent to me is through email. How can I fix this?

11
A
Observer
1 day ago
A
Observer
AlimayObserver
asked in Signing

moving docusign box on the page

Hi there, I have never had this problem before, but now, I can’t move the signing box on the page to the position I want.  Normally use Apple Pencil but nothing works, it positions on the page and unmoveable.  

3
N
Community Moderator
1 day ago
N
Observer
Natalia IrizarryObserver
posted in Signing

Digital signature cards

Hi - I would like to know the best flow to gather real “wet” signatures from multiple individuals within a single document. What DocuSign functionality should I use? I’m looking for something fully digital and client-friendly.

1
Vinicius.Rodrigues
Docusign Employee
1 day ago
C
Observer
Chuck RObserver
posted in Signing

DocuSign Security Questions- finding them irrelevant?

Hello-  Is it just me or are many of you finding security questions irrelevant? I personally had one for a distant cousin of my father who is passed away over a decade. Clients get them about family members they haven't lived with over a decade. I just keep telling clients to keep taking and using different answers but there has to be a better way

1
Vinicius.Rodrigues
Docusign Employee
1 day ago
S
Observer
soleneObserver
asked in Signing

not able to sign " we can't find your certificates"

when I have signed and click on “continue” I have this message appearing: “We can't find your certificates We are unable ta find any certificates connected ta your device. Check that your certificates are available, and then Try Again” can you please help?

1
Vinicius.Rodrigues
Docusign Employee
1 day ago
J
Observer
juciObserver
asked in Signing

Date format is not according to signer's timezone

Hi!I have some documents that have two signers with different timezones and the documents are showing my timezone and date format on the “date signed” field for both signers.Is it possible to have different timezones and date formats in the same document? If yes, how do I set my account or the document so the “date signed” field shows the signer’s timezone and date format and not mine?Thank you!

9
A
Community Moderator
1 day ago
M
Observer
Michael BluemnerObserver
asked in Signing

Signed docs suddenly don't show in inbox

Hi There, I tried several times but my signed documents do not show in my inbox, hence I can't download together with the certificate. Please help anybody. I am on a personal plan. Thx in advance, Michael

4
M
Observer
1 day ago
N
Observer
NinaObserver
asked in Signing

Subscription QES

Hello, We currently have the free version of docusign. We want to have a document signed via QES.How can we do this?After the trial period, we would like to buy a subscription, but we do not know which subscription is best suited for this.  Thank you in advance

2
A
Community Moderator
1 day ago
C
Observer
Cheryl MartinObserver
asked in Signing

Unable to read name and date fields once the document has been signed.

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed  

14
C
Observer
1 day ago
M
Observer
m3l001Observer
asked in Signing

fixed approval/ corner sign flow

Can we set up a fixed approval/ corner sign flow so that nobody can change it? Thanks!

1
Hengfeng Ge
Observer
2 days ago
K
Observer
Kyle RMXObserver
asked in Signing

Timezone Issue

Hi there, I’ve recently had clients signing documents (we are in the Eastern Time Zone - EST), but when I receive the documents back (signed and completed) from my clients, they are being stamped with the Pacific Daylight Time (PDT) time zone for some odd reason. Is this something I can control on my end? Or something on their side of things? I read through a similar post on the community here but no answer was provided. Any assistance would be helpful.

3
C
Community Moderator
2 days ago
Riskoptima
Observer
RiskoptimaObserver
asked in Signing

Started getting an error message right after I tried to authenticate my own signature

I received the attached error message. What should I do?

2
C
Community Moderator
2 days ago
Pavol Katrencik
Observer
Pavol KatrencikObserver
asked in Signing

Is there any sales pitch for DocuSign availiable for DocuSign?

Hi I would like to know, if there is any sales pitch available from DocuSign eSign Solution, which can I use on meetings with our prospects.   

3
N
Community Moderator
2 days ago
R
Observer
RCowenObserver
asked in Signing

Require 3 of 4 Signers

Good morning. I have a document for client approval that requires signatures of any three of four signers. Is there a way to handle this without requiring all four to sign?

3
N
Community Moderator
2 days ago
K
Observer
Kevin ZSEObserver
asked in Signing

Certificate not accepted as document updated after signing

Hello all, I sent an envelope with QSE standard but when I received the envelope back, on Adobe it said ‘Signed and all signatures are valid. Document was updated after signing. Open Signature Panel to view the document change’. Due to this status, it is not accepted with our stakeholders, however all signers have stated that they didn’t change anything and just clicked sign. This is now the case with several documents. Has anyone experienced this or know anything about it? Thanks!

8
N
Community Moderator
2 days ago
G
Observer
gzitaObserver
asked in Signing

Error message after signing every field

I sign every field in a document and after clicking on Continue, I receive an error without much detail. I tried from two network, two browsers, multiple times. The document remembers my signatures, I just cannot “save” it. The error message is:There was an error signing your document(s).Please review and try again. If you cannot sign please contact support.(screenshot attached) It would be pretty urgent for me to sign this document.

2
N
Community Moderator
2 days ago

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