General Discussion

Docusign Discover ’25 is where developers and IT leaders come together to shape the next era of agreement management.  Whether you're embedding Docusign into your product, unlocking agreement data with AI, or scaling workflows across systems, this is where you’ll build real solutions, preview new APIs, and connect with peers tackling the same challenges. You’ll also learn how today’s eSignature implementations are evolving into intelligent agreement workflows with automation, deeper integration, and less manual work.Join us October 30 in San Francisco at Hotel Kabuki for a full day of keynote and breakout sessions as well as hands-on labs that walk you through Docusign solution building. And don’t miss our happy hour at 5pm on the 29th!   More good stuff in the September newsletter:Discover vibe coding with the Docusign Developer AI Assistant for VS Code. Understand the challenges that agreements and agreement management present to software developers. See how This Dot Labs connected D

Hi there, I’m a single user and I’m not sure if I use IP or domain allow-listing? Is this something I only need to worry about if I’m part of a large company with a tech department and security team? I work form home from my laptop. I assume no action is required on my part but wanted to confirm. 

I’m at the end of my rope at this point, every corner I turn DocuSign finds new ways to frustrate my efforts to use their product.  My frustrations are as both a receiver and sender.I am a subcontractor and I receive about 150-200 DocuSign Envelopes per year and about once a year we will try to bulk send documents to 50-60 employees, for signature.  The single most annoying aspect as a envelope consumer; there’s no ability for me to Tag or annotate for internal use only what an envelope is.  I receive many docusigns that have subjects “Please Sign Docusign 180005220B003” and at any given time I may have 3-4 of similar looking envelope titles from the same client in various stages of review and execution.  So I either need to memorize that 180005220B003 = “5th St Lobby Phase 1 Contract” or I need to go through each one envelope in the queue looking for the correct one.   Then there are the little issues like the forever bug where if I after completing a envelope if I tried to move it to

I got an email stating DocuSign will be moving transactions to Microsoft Azure. As part of the change, it asked us to add several domains in the allow-list. Wanted to make sure if it’s legit before contacting the IT support.  

Hi,I am becoming really frustrated as I would like to discuss the charges on my account with support but am going round in circles.Can anyone help please?ThanksJulie

Hello,  My first question on the move to Microsoft Azure: Is Microsoft Azure already a subprocessor / third party used by DocuSign or are they new? An additional question, based on the the FAQ, it mentions that transactions processing is what is moving:What does processing entail? Is this the entire service including storage of data? Is historical information being migrated as part of this or is it just services and future processing that is being transferred?

I am unable to see any invoices in my account - Account ID: 77324897. I made a payment of GBP 12.00 for payment to DOCUSIGN INC on 23 Jun 2025 at 10:24. I am not able to view that invoice. I had downgraded my account after the payment was made.  

How do I contact customer support. It wont allow me to select e-mail or call back as this is for paid users even though I am one and although live chat is available it does nothing when I click on it?

Hi everyone,Need help setting up a DocuSign envelope that requires signers in the UAE to use UAE Pass (the national digital ID/signature app) for compliance.My question: Is UAE Pass natively supported in DocuSign? What’s the exact workflow to mandate UAE Pass (not just optional)? Do I need special settings under Recipient Authentication? Context: UAE Pass is mandatory for legally binding e-signatures here. I’ve checked DocuSign’s UAE docs but need practical steps.

Scam ?  Matthew Koziol <information removed>  Unsubscribe   Aug 12, 2025, 7:47 AM (3 days ago)     to me Hi Sam, Looks like your account is on pace to pass your annual envelope limit — you may already be over. This could mean $3.60–$5.80 per document over your limit on an annual plan, and even more on monthly plans. Let’s do a quick review to get this fixed. <information removed> Matt MATTHEW KOZIOL | Market Development Representative | DocusignC: <information removed> | E: <information removed> | W: <information removed><information removed> 

I received an email from an email address with domatin @csm.docusign.com with an offer for 1:1 consultation. Is this scam or legit?  From: Olivia Chow <>Sent: July 28, 2025 9:35 AMTo: xxxxxxSubject: My company name | Unlock More with Docusign: Free Expert Guidance for YouI’m Olivia with Docusign’s Customer Success team. We wanted to check in and see how your journey is going now that you've had a chance to explore the platform. Are you encountering any challenges, or are there specific features you'd like to understand better? If so, we're excited to offer you a complimentary 1:1 consultation with one of our Docusign Customer Success experts. This is a fantastic opportunity to get personalized guidance on anything you're curious about—whether it's optimizing your sending and signing processes, refining your branding, mastering templates, or exploring other functionalities to maximize your account's potential. We’re ready to help address any blockers you may be facing, too. This v

The sender of a Docusign envelope has made corrections to a contract without my consent.  Now refusing to send me link to the Issue 1 of the document.  I can only access Issue 2 through my account as the receiver and not the account holder.  I believe certain paragraphs were removed from Issue 1.  Person has sent  an‘Issue 1’ which I do not believe to be the actual Issue 1.  The envelope ID has been removed from this issue.  How can I retrieve the true Issue 1?

I have sms texting option for sending envelopes. When we do not need to send via sms we have simple unchecked the box. As of yesterday, we are not able to uncheck the sms option. The box is grayed out and we have not made any changes in our settings. How can we fix this?   

I have cancelled my account online and after I kept getting charged raised a case and cancelled it again (even though it was already been cancelled twice) and now I have been charged again.  This is the 4th time now you have stolen money from my credit card.How do I get a refund and also stop future charges 

How do I get the frame number around my signature? I have the personal plan

Excited to be among the Top 5 Contributors in the DocuSign Community! 🎶I am truly honored and grateful to receive this thoughtful gift resistance bands to help keep me strong both online and offline. Supporting fellow users in the community has been an incredibly fulfilling experience, and I look forward to continuing to contribute and grow together.Thankyou DocuSign for valuing community and for this cool and motivating surprise. ​@Lindsay.Rothfeld 🙌 👪 DocuSign Community Leaderboard Top 5 contributor💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024🤝Let’s LinkedIn and roll: Pawan Gangwani - EY | LinkedIn

I’m very concerned, as checked email addresses and they appeared to be spam, I did not open anything and deleted. Was surprised today when I came into my Docusign account to send an agreement and an envelope is there, no signature required but says they debited a direct deposit in around $600, this was not authorized and the phone number is not working on this. How do I take legal action? I’ve checked Docusign support, it’s a maze of confusion. This is not okay, I’ve signed nothing. 

Bonjour, il serait bien de pouvoir choisir son format de date notamment comme en France jour/mois/année

I am using the bulk email functionI want to be able to send pages one and two of a five page document to signers for immediate signature and return.  I am using various merge fields via CSV and text fields on the DocuSign to import these merge fields.  I also need to be able to attach pages three, four and five in such a way that the signer can still access these pages after the document has been signed, completed and sent back to me via DocuSign.  And I need to be able to import fields from a CSV onto these pages, so that each page is customized for each different signer.  These additional pages are to be completed by the sender whenever they are able, and send back to me through means other than DocuSign (return in person, fax, email).  How can I accomplish this with DocuSign?

Where can I find a date and time of when a fully executed document (signed by all parties) has been sent via email to all parties? 

The June 2025 Developer Newsletter is out! This month’s issue features private extension apps, now in beta: private extension apps are a new option for extension app developers that lets you control how your extension app is distributed. While public extension apps are visible in the Docusign App Center for anyone with a Docusign account to install and use, private extension apps are visible only to those Docusign users you specify. This enables you to create extension apps that make use of proprietary technology and internal systems without compromising their security, as you can be sure only the people you select can use these apps. This opens a whole new world for extension apps to be the glue that connects your Docusign users to your business’s systems of record.More June Newsletter highlights:Follow step-by-step as our own Paige Rossi shows you how to build API-driven custom agreement workflows in Docusign Maestro. Paige also shows you how to call the Navigator API from Agentforce

I received an email that all parties have signed and I see their initials and signatures however on each page it says “In Process” very faintly in the background. I have never seen this happen before.

Is anyone else having issues this morning, when trying to log in I get the wheel of doom and then it times out.

Hi there,I'm a Realtor working to create a scalable system for building DocuSign templates with anchor tags — and I’m doing it all on a Mac (macOS). I’m not using Salesforce, just standard DocuSign templates and TAR-promulgated PDF forms. Also, I’m SUPER detailed/overall longer-term goal OCD… I want to do it right the first time and not have to worry about what could go wrong, haha. Here’s what I have and what I’m hoping to accomplish: I have downloaded black TAR forms (PDFs from zipForm or Texas REALTORS) I need a software that I can add white text anchor tags (e.g., \seller_signature1\) Copy/paste multiple anchor tags or text boxes at once to save time Export the final doc as a flattened PDF with embedded/burned-in, searchable text so DocuSign automatically detects the anchor tags I know that Preview on Mac works — anchor tags show up in DocuSign — but it’s painfully slow. You can’t bulk copy/paste or move anchor blocks around efficiently, and I’m working with 200+ documents, s

Hey everyone—My name is Rehman Pirani, a product manager at Docusign focused on Intelligent Agreement Management (IAM) for HR. After stints building HR tech at Workday, ServiceNow, and LiveRamp, I’m back in the HR space to make sure Docusign’s tools fit real‑world HR workflows—especially for teams already using some of our existing core capabilities. I’m forming a Design Partner Group to: Share early‑stage concepts and prototypes Pressure‑test priorities and user flows Give select customers early access to beta features If you’d like to influence our roadmap—and see what’s coming before anyone else—fill out this short form and we’ll reach out with next steps.Thanks for helping us build something great for HR teams everywhere!Cheers,Rehman