no delivery of envelop, wrong emailadres

Question

What should I do in DocuSign if an envelope has already been sent but is returned with the message:

“The documents you sent for electronic signature could not be delivered to this recipient”?

Can I correct the recipient’s details and resend the same envelope, or do I need to create a new envelope?

Jenny.Martin · Accepted Answer

Hello ​@susanne,Thanks for reaching out, and welcome to the Docusign Community!Yes, you can use the Correct option to update the recipient’s email address or other details and resend the same envelope. There’s no need to create a new envelope as long as the envelope is still eligible for correction.You can find the correct option by clicking the three dots, on the right side of the envelope.I hope this helps, let me know if you have any questions.Best Regards,Jenny |Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer”

Jenny.Martin · Answer

Hello ​@susanne,I hope you’re doing well. I’m following up to see if the information shared above was helpful. If it added clarity or answered your question, marking it as Best Answer ✅ will highlight it for others in the community. If you still need more support, we’re here to help.Best Regards,Jenny |Docusign Community Moderator

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