New Voice

Please add back the "Download" option when viewing a signed Document.

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We have been using DocuSign for a few months now. It is helping us streamline an approval process with invoicing. Recently, the “Download” option has disappeared when viewing the document (it only allows one to ‘share’). If you download all of the Documents, the file names change and I waste time renaming them. Same for the emailed copies, the file name tends to add ‘.pdf’ to certain files even though they were already PDFs.

Thank you for your consideration!

L

Luke.Cervantes

Community Moderator

Hi @CFortePWI,

Welcome to Docusign Community! Thank you for sharing for sharing these details about the missing Download option and document filenames.

To help us investigate, could you please provide the following?

A screenshot where the Download option is missing
Confirmation of whether you are accessing the document through a signing link or from your Docusign account
The Envelope ID for one or more affected envelopes (via Private message)

Once we have this information, we can review the specific envelope and determine the appropriate next steps.

Best regards,
Luke | Docusign Community Moderator

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C

CFortePWI

Author

New Voice

Hi Luke,

Thank you for the response!

Confirming that I am logged into my Docusign Account, and I am clicking into my envelopes which have multiple documents to view. This is an example - Envelope ID (********-****-****-*****-********3355)

Once you click within the completed envelope, click on the right-side panel where the documents are listed to view the individual document:

A week or so ago, I was able to download the individual document by clicking the top right button (it used to say download) , it only has the option to share now:

*** Remove image due to PII

Nothing should have changed (in terms of my access/user profile). The button to ‘download’ was a life saver. Not sure what happened and why i can’t view it anymore. I also viewed some of the first envelopes i had, but i still don’t see the ‘download’ button anymore - just share.

Thank you so much!

Carolyn Forte

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C

CFortePWI

Author

New Voice

It looks like some updates have taken place! It now takes me to a type of PDF or Adobe extension? So I am able to download with ease!

*** Remove image due to PII

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CFortePWI

Author

New Voice

Oh i take that back - it looks like a completed document will take you to the internal Docusign page to view it , but the download button is still missing. The non-completed document takes you to an additional browser tab and you can download it from there.

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L

Luke.Cervantes

Community Moderator

Hi @CFortePWI,

Thank you for sharing these details!

The account may be using Docusign Agreement Manager. To verify, go to Agreements > Completed > View your completed folder. Open the Select a View dropdown and choose Envelopes.

The Completed Documents view will refresh and display a list of completed eSignature envelopes.

Once complete, please select your envelope and check whether the Download option is available or you may be redirected to the PDF extension upon clicking the document.

Please see this article for more details: Access Your Completed Envelopes and Documents

I hope this helps! Let me know if you have any questions.

Best Regards,
Luke | Docusign Community Moderator
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