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Signing

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709 Topics
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709 Topics

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Eric TNewcomer

asked in Signing

boubaNewcomer

asked in Signing

docusign is not defined in react ts app

Hello Docusign community,I'm currently integrating Docusign's embedded signature feature into my React TypeScript application. I've followed the steps in the documentation and installed the necessary dependencies, but I'm encountering an error where 'docusign' is not defined. This error appears multiple times throughout my code (e.g., Line 112:26). Can anyone help me understand why this error is occurring and how I can resolve it? here is an image of what is displayed in my browser console: Thanks !

6 days ago

Tim SzokeNewcomer

asked in Signing

Timestamps

HelloWe have rare cases where we need to indicate the time of signature (hours, minutes, seconds). We do not want to change the date signed setting to include a timestamp in all cases, as this is the exception to the rule.One solution would be to refer to the certificate of completion, but this doesn’t indicate seconds. Is it possible to include seconds in the certificate of completion timestamps?If that isn’t possible, what alternatives are available, either for a user-level or per-envelope setting to include timestamps, or to create a custom field which includes date and time?

6 days ago

Peter INewcomer

asked in Signing

Dating an agreement

I am sending a Real Estate agreement to 4 parties to sign. If I add the “date agreement” into the document, will DocuSign only add it after all parties have signed it and it’s sent back to me. I have not numbered the sequence for the parties to sign it so some may sign today and others may sign tomorrow. I just don’t want to receive it back with todays date if the final signature is not completed until tomorrow.

6 days ago

David KNewcomer

asked in Signing

Where do I find signer ID's in a completed envelope or summary?

Hi,Looking through my summary (Certificate of Completion) and the signed document itself, I cannot find any evidence of the Signer ID. I can see the envelope ID and IP addresses. The Signatures Panel also nothing on the signer’s ID. Where can I find this data? Thanks. David

6 days ago

DarrylSankarNewcomer

asked in Signing

Wet Signatures

I’m trying to set up a envelope that requires a wet signature from one of the signers. I have done a test send and the recipient does not have the option to Print and Sign. Is there any settings that we need to activate? or any way to require a wet signature on a document via DocuSign?

6 days ago

Kat0120

asked in Signing

Completed envelope expiration

Good day, Envelope status is completed, client/user received the completed email/link do we have a set expiration for this email link?

6 days ago

KdartNewcomer

asked in Signing

where is the "Access Documents" button?

I got an email from someone to sign a document. The email also says :Alternate Signing MethodVisit DocuSign.com, click 'Access Documents', and enter the security code: ... However, I cannot find that link or button. No choice for "security code" when choosing to sign a document.

6 days ago

NathanNewcomer

asked in Signing

Removing a Recipient

Hi There,We have a document out for signing that has 16/17 recipients completed. I'm wondering what happens if I remove the non-signer from the Document?I'd like to remove the non-signer from the envelope and complete the signing.If I do this, will the document need to be re-completed by all other recipients or will the envelope then automatically move to completed status?It's vital that removing the non-signer doesn't cause all signatures to be reset and require signing again.

7 days ago

LegalMxpBCPNewcomer

asked in Signing

How to extend the validity period once the envelope had already expired

Hello,I have a document that has already been signed by 34 people and only one person was missing. Unfortunately the envelope expired last night, and I can't restart it, I feel like I can't do anything now that the envelope has been invalidated for expiry.Did you manage to extend the validity period once the envelope had already expired?Thanks

7 days ago

croniusNewcomer

asked in Signing

Using Docusign To Prove Document Origination

Is it possible to use docusign to prove document origination, in that, will a timestamp on a document be able to be verified as authentic to a document signed with docusign on a certain date? I am trying to have proof that a certain creative/intellectual work was made on a certain date, thanks for the input

7 days ago

sangeetaNewcomer

asked in Signing

sender cannot access document

Hithe person doing the e-signature got the envelope--he was the 3’rd signatory. However the envelope background was red (as opposed to blue which I believe is the color if everything is working as it should :-)) and when he clicked the envelope it would not let him access the document. They next page asked him for some kind of password.Why is this happening and what is the solution.thanks Sangeet

7 days ago

NexusNetNewcomer

asked in Signing

Secure Connection Failed Error

When attempting to access / sign a document sent to me by an originator, I receive this error from Firefox:Secure Connection FailedAn error occurred during a connection to na2.docusign.net. PR_CONNECT_RESET_ERRORError code: PR_CONNECT_RESET_ERRORThe page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.I receive similar errors in Chrome and MS Edge. As a workaround, I accessed docusign.com and clicked on the Access Documents link at the top of the home page. That link took me to docusign.net and generated errors as well. This is not the first time I’ve seen this error. Docusign did work for me at one time, but recently this is a problem every time I receive a doc to sign. Firefox “more info” doc suggests this is a site certificate problem. Any ideas about underlying cause that the end user can fix? OS is MS Windows 11. Tested this on my laptop and Surface Pro tabl

7 days ago

JdavidNewcomer

asked in Signing

request docu3

I would like a copy of my pool Contract

7 days ago

CHENCONGHENewcomer

asked in Signing

How do I get a refund? How long will it take for the refund to arrive?

I made a mistake in purchasing. Originally, I purchased one account for three months, but I purchased three accounts for one month. May I ask how to refund and re-purchase? How long is the refund time?

8 days ago

Todd RitrieviNewcomer

asked in Signing

Other Signature providers

Being new to DocuSign, my company is getting electronic signatures from other vendors, the following question came up and I thought I would ask the community. Let me know what you think. My initial answer to them is yes, we should be ok. Thanks should we expect all electronic signature providers (e.g. Adobe) to have something similar to a Certificate of Completion? It’s my understanding we can accept electronic signatures that we did not originate as long as we have that Certificate.

9 days ago

JoussyHidroboNewcomer

asked in Signing

I cant open the link I received to review and sign the document

Hello Everyone, I received a link through my email but when clicking on it to sign it in DocuSign this message displayed. I am using the same account on the email ( I only have one account on DocuSign) any thoughts on what should I do? Thanks!

10 days ago

Tonia_ZoNewcomer

asked in Signing

Backdate on DocuSign

How can i do backdate on DocuSign?

10 days ago

lcdeesNewcomer

asked in Signing

Adding name and signature fields without pre-filling the fields

Hi all, Probably easy, but can’t figure it out: is it possible to add name and signature fields that are not tied to a specific name/person, such that I just have a bunch of fields in the document that people can pick and fill out themselves? I want to send an open letter that a group of people can either decide to sign or not, and do not want to create fields for everyone, especially since some might not sign.

10 days ago

Elijah StevensNewcomer

asked in Signing

Forced Initials

Signing a document for insurance, there is a section where it asks for ONE AND ONLY ONE initial to be signed, however, the document says it is not finished until I sign all other options as well. What is the issue?

10 days ago

DeryaDalkilicBulutNewcomer

asked in Signing

Finishing reminders for recalled envelope

Hi Dear Colleagues,I recalled an envelope; however, reminders are sent regularly to the signers by the systems. How can I prevent reminders for signers? I don’t need this document anymore but the signers receive the reminder. (Or I could not achieve recall properly :( ) Thanks.

10 days ago

ARupNewcomer

asked in Signing

cancel a signature

Hello,is there any possibility to cancel my signatory on a document? It has not been countersigned yet.regards,Arup

10 days ago

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