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1 month ago

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Signing

Find answers to your eSignature signing questions.

707 Topics
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707 Topics

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Munish vedaNew Voice

asked in Signing

DocuSign error

we are facing an issue with DS, in which signatories and people set in cc are being asked to login 2 or 3 times before they can open the document; and in some cases, they get an error message after they login.

3 days ago

MyoNewcomer

asked in Signing

Checkbox boundary not visible in completed document

I cannot see checkbox boundary in a signed/completed document. Only “X” can be seen in the selected box. I can’t also see any option to change format in properties. Could anyone help?

3 days ago

Michelle MasonNewcomer

asked in Signing

Amendments Post Signing

Is it possible to make a manuscript amendment once a document has been signed by all parties or will it need to be resent?

3 days ago

YMGNewcomer

asked in Signing

MarcoNewcomer

asked in Signing

I have signed a Scam email

Hi,I have signed a scam email with DocuSign, regarding a reservation of an hotel, by Royal Visit (email: sales@royal-visit.com). Luckly I did not give any bank information, even if (reading now better the document) it says so. What can I do?

4 days ago

AC3558Newcomer

asked in Signing

Problems with DocuSign

I have had several problems when my financial advisor or other organization tries to get me to sign something with DocuSign. I always assumed that the reason for having problems was the fact that for most of my 77 year life, I went by my middle name but now the notaries and financial organizations in California require me to use my full name. When docusign goes to check me out with the credit agencies and other sources, they often do not find the “new” full name me? Has anyone else heard of similar problems and how to resolve them?

4 days ago

reyncadNewcomer

asked in Signing

Docusign signature

When I receive an email on a docusign form, it does not show my signature. It just says “Docusign” in cursive. I thought that it might just be that I haven't signed into my account. So I log in but when I open the file from my email it still shows the docusign signature. Please advise.

4 days ago

jmadden530Newcomer

asked in Signing

Showing Complete

Doc is showing complete but it is not. Can I reopen?

4 days ago

GizmoNewcomer

asked in Signing

Notices

Signer keeps receiving notices to sign even after document has been signed by all parties

4 days ago

jerchambNewcomer

asked in Signing

saving progress

Is it possible to set the document to save a signer’s progress so they can come back and finish it later?

4 days ago

jhurley56Newcomer

asked in Signing

Signing vs. Approving

My role is to review and approve all documents and forward to president with recommendation for signature. I cannot tell whether my attempt to approve will result in me unintentionally signing the document. Docusign seems based on simplistic idea “Click here, and you’re all done!” The real world is more complicated.

4 days ago

sandi cookeNewcomer

asked in Signing

Needs to View authority

Hi. If an envelope has already been signed by all Signers, but one “Needs to View” recipient has not yet viewed, can that “Needs to View” recipient reject the folder and cause the signatures to fail?How do you move past the Needs to View participant if they will not view the document?

4 days ago

mrayNewcomer

asked in Signing

Toggle time stamp at user or envelope or document level.

I would really like the option to insert the date only, with no timestamp.I understand my admin can set this, but it is a global setting.Can this be made available on at the user level or on an envelope/document basis?Many people in my organisation are struggling with this.

4 days ago

skbelal786Newcomer

asked in Signing

Increase/suppress signing link expiry

What is the best way to increase the signing link expiration time(48 hrs/5 click)in remote signing option? Or is there a way the signing link will not expire for the recipient signer? Thanks!Belal

4 days ago

MoniNewcomer

asked in Signing

Any help with this? I can't sign the document

4 days ago

Eric TNewcomer

asked in Signing

adopt new sig Help! please ASAP!!

I need to sign a document that is not linked to an account. I started and did not realize I put my initials in a signature block. The document requires a full signature. I can not find how to change this. Please help!

5 days ago

Brad BlockNewcomer

asked in Signing

RED ERROR SQUARES

Filling out Docusign for customer as always and as i go to send it says error and i look back and some or all of the boxes to sign/fill out have turned red instead of their normal yellow/green. Please advise

5 days ago

CookiesCCNewcomer

asked in Signing

Where do I put code to access document to sign?

Good evening,I tried to open a DocuSign document from sender but was unsuccessful, there was a code in the email for me to use to access document just in case linked did not work.Can someone tell me where I put the code to access the document that I need to sign, please?Thank you in advance for any help you can provide me.Best,Cookie

5 days ago

Peter KlaassenNewcomer

asked in Signing

singel signing

I have only one page of a document that needs to be signed by one party.All the others have signed all pages.The signature of this one party dose not apear on the final document.why not ?

5 days ago

boubaNewcomer

asked in Signing

docusign is not defined in react ts app

Hello Docusign community,I'm currently integrating Docusign's embedded signature feature into my React TypeScript application. I've followed the steps in the documentation and installed the necessary dependencies, but I'm encountering an error where 'docusign' is not defined. This error appears multiple times throughout my code (e.g., Line 112:26). Can anyone help me understand why this error is occurring and how I can resolve it? here is an image of what is displayed in my browser console: Thanks !

5 days ago

Tim SzokeNewcomer

asked in Signing

Timestamps

HelloWe have rare cases where we need to indicate the time of signature (hours, minutes, seconds). We do not want to change the date signed setting to include a timestamp in all cases, as this is the exception to the rule.One solution would be to refer to the certificate of completion, but this doesn’t indicate seconds. Is it possible to include seconds in the certificate of completion timestamps?If that isn’t possible, what alternatives are available, either for a user-level or per-envelope setting to include timestamps, or to create a custom field which includes date and time?

5 days ago

Peter INewcomer

asked in Signing

Dating an agreement

I am sending a Real Estate agreement to 4 parties to sign. If I add the “date agreement” into the document, will DocuSign only add it after all parties have signed it and it’s sent back to me. I have not numbered the sequence for the parties to sign it so some may sign today and others may sign tomorrow. I just don’t want to receive it back with todays date if the final signature is not completed until tomorrow.

5 days ago

David KNewcomer

asked in Signing

Where do I find signer ID's in a completed envelope or summary?

Hi,Looking through my summary (Certificate of Completion) and the signed document itself, I cannot find any evidence of the Signer ID. I can see the envelope ID and IP addresses. The Signatures Panel also nothing on the signer’s ID. Where can I find this data? Thanks. David

5 days ago

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