disputed signature

Hi @silvershower,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear about this inconvenient situation caused by this undesired signature, but I will share more details on how to tackle this scenario.

In most legal contexts, a simple “electronic signature” will not be considered valid, as this signature workflow doesn’t prove the recipient’s identity.

For most high-value transactions, you will be required to use an Advanced or Qualified Electronic Signature, which includes an extra recipient verification step.

For more details on this topic, see:

Types of Digital Signature: AES, QES, SES, explained

What is the difference between a Digital Signature and an Electronic Signature | Docusign

Are Electronic Signatures Safe?

If the signature in question was not a Digital Signature, its validity can be easily contested in court. In order to confirm what signature type was used in the envelope, Party A will need to access the envelope either through the DocuSign dashboard, or through the signature completion email notification sent to the email related to the envelope.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!