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Signing

Find answers to your eSignature signing questions.

  • 708 Topics
  • 1,872 Replies

708 Topics

I
Newcomer
Iorgo2Newcomer
asked in Signing

Can not sign

I am trying to do what I always do the last years... Received on my email a word doc which I want to open directly through DocuSign...sign it and share it through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time it says no more envelopes left or something like that.I just want to sign nothing else and as far as I know signing is free...would appreciate any help from anyone.

4
C
Community Moderator
6 minutes ago
J
Newcomer
jamicarpNewcomer
asked in Signing

email option for clients signing documents

I want an email option for when I send documents to my clients 

5
C
Community Moderator
16 minutes ago
M
Newcomer
mtourkNewcomer
asked in Signing

SMS not received

During signing a document, the I do not receive the SMS from the system, even-though I am sure mobile number is correct, I receive regular SMS messages from other systems on the same number, can the authentication be through e-mail instead of SMS? how to overcome this issue since I have a deadline need to sign before it

2
C
Community Moderator
31 minutes ago
C
Newcomer
Christopher McTiffenNewcomer
asked in Signing

Non-registered Users

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!

2
C
Community Moderator
32 minutes ago
Clovis
Newcomer
ClovisNewcomer
asked in Signing

How to retrieve a copy of a document that I signed electronically and did not have a copy and the link has expired

I am a tenant and the realtor sent me my lease to sign. After signing, he did not send me my own copy after he has verified it. He did not send me a copy and I did not download the document I signed. The link has expired. Is there any means by which I can have a copy of what I signed?

3
C
Community Moderator
34 minutes ago
K
Newcomer
KenNewcomer
asked in Signing

Red box around fields

A client sent a document for me to fill out and sign. There are 4 columns with 4 fields across (left to right) each column. There is a red line around the 4 boxes in the top fields. The fields below this do not have the red lines around them. It I fill out these fields, sign the form and try to send it takes me to the fields hilighted in red as an error. I cannot get the red lines to go away. BTW the red lines around these boxes are present when I first open the link and have not started to fill it out. No other fields have the red lines.  

5
C
Community Moderator
41 minutes ago
C
Newcomer
Cheryl MartinNewcomer
asked in Signing

Unable to read name and date fields once the document has been signed.

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed  

18
C
Community Moderator
1 hour ago
B
Newcomer
Bluerain007Newcomer
asked in Signing

i can't change my signature and initials on a document

I was sent a document for signature by a 3rd party. I opened the relevant link and uploaded my custom signature. I clicked the region to be signed. Unfortunately the image initials appear too small in the document.  Now every time I open the link it uses the same initials to sign and I can't change it. I tried to hover of the logo to get the change signature option but it doesn't show up. How do I resolve this issue?

3
T
Newcomer
1 hour ago
S
Newcomer
S2j3mNewcomer
asked in Signing

input/output error, storage full

Hello,I am trying to sign one of my own documents (word document from my Google Drive), and every time I try to add the document, I get a pop up that says "input/output error. Storage may be full"..... How do I fix this? Thank you!

1
JohnSantos
Digital Collaborator
2 hours ago
G
Newcomer
GMLonNewcomer
asked in Signing

not recieving new documents to sign

I am not receiving any new documents for signatory. I have checked email address on account and that which the suppliers are using? I do not even receive an email to notify me. Can anyone advise on this? 

2
G
Newcomer
3 hours ago
E
Newcomer
ElisafgNewcomer
asked in Signing

ugly signature

I dont like the signature create by the application...i’d like change….what can i do?

1
Michael.Rave
Docusign Employee
7 hours ago
S
Newcomer
soleneNewcomer
asked in Signing

not able to sign " we can't find your certificates"

when I have signed and click on “continue” I have this message appearing: “We can't find your certificates We are unable ta find any certificates connected ta your device. Check that your certificates are available, and then Try Again” can you please help?

2
N
Community Moderator
2 days ago
N
Newcomer
Natalia IrizarryNewcomer
posted in Signing

Digital signature cards

Hi - I would like to know the best flow to gather real “wet” signatures from multiple individuals within a single document. What DocuSign functionality should I use? I’m looking for something fully digital and client-friendly.

2
N
Community Moderator
2 days ago
C
Newcomer
Chuck RNewcomer
posted in Signing

DocuSign Security Questions- finding them irrelevant?

Hello-  Is it just me or are many of you finding security questions irrelevant? I personally had one for a distant cousin of my father who is passed away over a decade. Clients get them about family members they haven't lived with over a decade. I just keep telling clients to keep taking and using different answers but there has to be a better way

2
N
Community Moderator
2 days ago
J
Newcomer
Joachim MohaleNewcomer
asked in Signing

Wrong information captured and submitted.

I entered the incorrect postal address on the form and submitted it in error. How do I rectify the issue? 

1
JohnSantos
Digital Collaborator
2 days ago
T
Newcomer
tessabadraboNewcomer
asked in Signing

On Someone's Else Level

I used to be able to see the pending envelopes on someone else’s level when I am cc’d on the document at the same level that they have been assigned as a signer and recently it changed. Is there a way to turn this feature back on? As far as I am aware I didn’t change anything on my end. 

7
N
Community Moderator
2 days ago
T
Newcomer
TierraGrandeNewcomer
asked in Signing

Signing while Signed into my Account

I have always had the ability to sign documents that require my signature, or that I am the only Signer on while signed into my Docusign account. Usually Docusign will even trigger a pop-up asking if I want to sign immediately, or from the dashboard it will allow me to immediately access the envelope in order to sign. However, as of this week this has no longer been an option. I am using a chrome browser and I have tried clearing my Cache and Cookies additionally I have tried a different device as well. Is anyone else having this issue?

11
A
Community Moderator
2 days ago
M
Observer
MEMObserver
asked in Signing

signatures

Is it possible to have multiple signatures on one account? I want to use Docusign for two of my companies without having two separate accounts. Is this possible? 

1
D
Frequent Contributor
2 days ago
C
Newcomer
Coveandhatch1Newcomer
asked in Signing

signing a document, only initials appear, cannot change

I received a document to be initialed in one location and signed in another. I clicked the initial box first wrote in my initials, then clicked the box to sign and my initials automatically populate instead of my signature with no way of changing this. I’ve tried on my iPhone and my windows desktop and I cannot find a way to change or edit the signature in the document. I’ve added new signatures to my docusign account but they do not show up either.  I’ve been fighting with this for like three hours and can’t get it to work. Any help would be appreciated.

3
A
Community Moderator
2 days ago
M
Newcomer
m3l001Newcomer
asked in Signing

fixed approval/ corner sign flow

Can we set up a fixed approval/ corner sign flow so that nobody can change it? Thanks!

2
N
Community Moderator
3 days ago
L
Newcomer
LarryAZNewcomer
asked in Signing

Phishing Emails from Docusign.net Domain

I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and none of the standard reporting email addresses like abuse@ or admin@ work. They reject my email, and I can’t find any reporting information on their FAQ page.  I guess I'm left with the choice of blocking the domain? Why do they make is difficult to contact support or report phishing? Keeping customers at arms length is bad practice. Edit:  Spam@docusign.com.  What a waste of my time finding that.  Edit 2:  Spam@… blocked my email as spam.  This is BS. Going to block the domain on the server.  

3
C
Newcomer
3 days ago
S
Newcomer
sotheaNewcomer
asked in Signing

Language from signer is not support

Language/font from signer is not support, it shows sth cannot read

1
C
Community Moderator
3 days ago
N
Newcomer
NDoNewcomer
asked in Signing

error message

 error message :You have attempted to access a restricted URL. If you feel you have reached this page in error, please contact your internal system administrator . Transaction Id: 09bfb3b8-59db-4479-83aa-cb1978356951 Appears often, then I wait about 15 minutes or half an hour and everything is back to normal.Anybody knows what the problem is?

8
N
Newcomer
3 days ago
J
Newcomer
JackieSNewcomer
asked in Signing

Multiple signatures

Good day,is there an option that one can sign once and it populates all the necessary signature spots. i.e when a document is sent with multiple pages to be signed, one can click once and all pages are signed instead of each page to be clicked on?

2
J
Newcomer
3 days ago
D
Newcomer
dssolo1Newcomer
asked in Signing

Send 1 document to 3 people for signature

I am trying to send the same document to 3 people to sign.  when I get the fields, there are 3 different colors.  When I select continue, it says add fields for person #2 and #3.  I select that and nothing happens.  If I select continue, then person 2 and 3 have no fields. How do I get fields on everyone’s document? 

1
Michael.Rave
Docusign Employee
3 days ago

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