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Envelope - can we send back for change to selection after mark completed?

  • 19 July 2024
  • 3 replies
  • 54 views

I have a recipient that completed and signed and envelope, but they checked the wrong box.  Can I send it back to them to modify or what is the best way to send it back to them to fix?

 

Thanks,

Brenda

3 replies

JohnSantos
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Userlevel 6
Badge +13

@BrendaH 

Once the envelope is completed, it cannot be sent for back for changes.   You best option is to use the Copy with Field Data and request from recipients what changes do you need.   You might be able to make the changes from the coped changes.

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Hengfeng Ge
Rank
Userlevel 2
Badge +7

if the recipient has been sign compleate, it can’t be change. only can be voided. it the recipient not sign, you can correct the envelope with a new receipient. 

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N
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Userlevel 4
Badge +12

Hello @BrendaH ,


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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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