Skip to main content
Question

Help with document accessed via email.

  • 17 July 2024
  • 3 replies
  • 52 views

Hi, i am opening a document via email sent from my employer which requires my initials printed on several pages, then a signature at the bottom. When i open to document it takes me to https://au.docusign.net/Signing/xxxxxxxxxxxx

 

I have accidentally my wrote my signature while accessing the document via my phone as my initials and have no option to change them I cannot access this email via my account as when i sign in it takes me to https://apps.docusign.com/send/home

 

‘Alternate Signing Method’
Visit Docusign.com, click 'Access Documents', and enter the security code:

I have the security code from the email, but when i go to the link and use the security code, it will take me to my au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. 

When i try to contact support through https://support.docusign.com/s/?language=en_US then https://support.docusign.com/s/contactSupport?language=en_US and i click ‘open a support case’

https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases i cannot use my account to log in to any through any of the links on this page to open a support case?????

 

Help please. I just want to change my initial on my au.docusign.net document so i can send it back

 

3 replies

A
Rank
Userlevel 4
Badge +12

Hi @LTaylor,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

  
I am sorry to hear that your signature is not being applied as expected, but I will gladly assist you in correcting the issue. If the envelope in question is related to your active Docusign user, you will be able to change your signature after it was applied by left-clicking it and selecting "Change". If needed, you are able to update your adopted signatures in Manage Profile>Signatures as well. 
  
For more details on this topic, see: 
  

How do I change my signature or adopt a custom signature? 

 
If the option to change your signature is not present, then you are most likely facing one of the scenarios mentioned below:
 
You do not have an active Docusign Account

Or, you are signing using:

  • Docusign mobile apps
  • In Person Signing Session
  • Digital Signatures/Universal Signatures (CFR part 11, etc.)
  • Sign and Return
  • Sender has locked recipients names


Under these circumstances, the best course of action would be to contact the sender so they can recreate the envelope, and use the right recipient name if needed.


Feel free to let us know if you need further assistance with this.  
  
Thank you for using Docusign, we hope you have a wonderful rest of your day!  
  
Best regards,  
Alejandro R. | Docusign Community Moderator  
  
"Select as Best" below if you find the answer a valid solution to your issue!  
 
 

L
Rank
Badge

Thank You!

Unfortunately in my circumstance I am required to contact the sender to resend the document.

Cheers for the assistance 

A
Rank
Userlevel 4
Badge +12

Hi @LTaylor,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

Reply


Code of Conduct