Hi Partner Team,

We found the the customer name can’t list when we create new case. there are no customer in the drop down list. 

I find the document:Docusign Resell Core Program Guide

https://docusign.partners/resell-core-program-guide

it told:

The Portal also provides the single point of entry for requessting support for your clients.

then I find this support document:

https://docusign.partners/support-guide

it seems only the customer with profession services can pre-poulated. 

Hope all customer which subscribe plan from the partner that can pre-populated. So we can early find the cases create for earch customer. the customers subscribe premium support, so the case also bind to the customer’s account.

FreeLink
DocuSign Partner | Partner Profile
2024 APAC Reseller Growth Partner of the Year
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Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

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