Have you received email notification for sender before? the email nofitification for sender when these events:

https://admin.docusign.com/email-preferences

So what event you want receive the email notification but not receieved? 

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Hi ​@Hengfeng Ge, 

Yes. I was previously receiving all email notifications as a sender. Since I’m new to Docusign I turned on all notifications when setting up the account so I could see all the activity and then turn things off as needed. The first 2 screenshots show my settings in both my User Profile Preferences and the next 3 show my Admin Email Preferences Settings. These settings have remained the same since setting up the account.

User Profile Preferences… 

Admin Email Preferences Settings

Also, because I have Docusign integrated into Freshsales and have created several Envelope Templates, which I use when sending everything via Freshsales, I’ve been doing a lot of testing sending envelopes to my personal email accounts so I can see the full process from both sender and recipient. As a recipient/signer I’m getting all the email that are turned on in my Docusign settings. I wanted to ask the Docusign community first before I then troubleshoot the Freshsales side of things. 

Thank you again for your help!

​@melissacwood 

It looks like you’ve double-checked that your notification settings in both your personal User Profile Preferences and your Admin-level preferences are enabled, but you’re still not receiving certain emails. Even if the settings appear correct, there are a few nuances and potential issues to consider. 

Check that DocuSign emails are not being intercepted by a spam filter or email security solution. Even if you received them before, filters can change. Whitelisting DocuSign’s sending domains and IP addresses, or adding them to your Safe Senders list, is often necessary in corporate email environments.

If after confirming all these points you still aren’t receiving notifications, reaching out to DocuSign Support is a good next step. They can help you troubleshoot more deeply, possibly checking backend logs to see if emails are being generated and where they might be failing.