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Hello, After creating the integration in the demo environment, I am unable to deploy the API to the production environment. It tells me that I don’t have the necessary permissions, but this shouldn’t be possible, since I have all the permissions for Esignature and the organization, and I’ve also been granted developer admin access. The integration is already configured, and we also have a Docusign partner. We urgently need to deploy the API; what could be the problem?Thank you for your help.

Hello,We are developing a SaaS application in Japan that uses embedded signing (focused view) with the eSignature REST API. We are not a Docusign partner.Our planned setup is as follows:- Each customer has its own paid Docusign account.- Each customer creates its own integration key in its own developer account, and later promotes it to its own production account.- We use JWT Grant. We hold one RSA key pair (the private key is stored in a cloud key management service and never leaves it). Each customer uploads our RSA public key to its integration key ("+ Upload RSA"), and grants consent for a dedicated, non-admin sending user.- Our application then sends envelopes from the customer's account as that user.Our questions:1. Classification: When the customer promotes this integration key to production, which integration classification should the customer select, "Private custom integration" or "Third-party integration key"? We understand the classification cannot be changed after review o

Is it possible to create a PowerForm (accessed via either a link or QR code) that accepts eSignatures from external users? My company works with subcontractors, and we would like them to be able to complete and eSign forms on their phones by simply scanning a QR code.  In this scenario, we would not know any of the user’s information before they went to sign the document.  I wanted to see if this was possible before upgrading our subscription.

We have agreement templates for clients to sign, one document within the whole template is a Direct Debit authorisation form. This DD Authorisation document is optional, as clients don’t have to pay by direct debit. However, if they do want to pay by DD and fill out this form then our accounts team needs to be copied into the final form.If they do not fill out that form, our accounts team do not need to be sent the final signed agreements. Is there a way our accounts team can only receive a finalised pack from a client if the DD authorisation is completed? Otherwise they will get a lot of client agreement emails from docusign that are not relevant to them. 

[UPDATED: October 22, 2026] On October 21st, 2026, Docusign became aware of a critical vulnerability affecting PHP, known as PHP2Shell. Details regarding this vulnerability and PHP’s recommended mitigation measures are available in the PHP project’s security advisory: https://www.php.net/archive/2026.php#2026-10-21-5. We can confirm that Docusign-operated services and products utilized by our customers do not use PHP and are not affected by this vulnerability. The Docusign security and engineering teams have completed a comprehensive investigation into PHP2Shell and found no indicators of compromise in our environment.  We have identified a limited number of internal Docusign systems that utilize PHP and we are actively remediating them. For developers, we are also updating our external integration documentation with an instruction to use a patched PHP version. We are continuing to monitor for any further changes or updates. The security of our products is a top priority. Docusign will

Hello, We need to activate EU Qualified Signature on our DS test tenant with Account ID: ********I understand that this can be done via the DS community Best regards, Yves **PII removed**

Is there a documentation for how to do this from scratch. Will need step-by-step instructions

I’m currently on the business standard plan but need to send a 1 time bulk envelope to about 70 recipients.  Recipients are in a .csv file.Is there a way to do this without having to upgrade my entire plan for this one time?

Hello, We have documents that must be signed by several people in a specific order. In addition, there is one person who only needs to monitor the entire signing process without signing the document. We added this person as a "View Only" recipient at the end of the routing order. The person also needs to be able to print a copy of the document.However, we noticed that this recipient receives access to the document only after all signers have completed the signing process.What needs to be configured so that this person can access and view the document at any time during the signing process, while still not being required to sign?Thank you for your advice.

Hi, I am working on setting up an integration with Docusign for Salesforce, the last thing I did was update the token, then I tried to send an envelope and got the error message:  The specified Integrator Key was not found or is disabled. Invalid account specified for user” in a demo account.Checked in salesforce that integration key is matching with integration key is matching DocuSign account integration key. The below url I am using is this, please advise. Thank youDocusign Account URL https://account-d.docusign.com/oauth/token

Hi, hoping a moderator can help with a billing issue. Account: Clayton Owens, c***@******n.com, Account ID ******8285 (now on Free plan). Aug 11, 2026: subscribed to eSignature Standard, presented as $30/month billed monthly (Amex ending 1004). Sep 11: charged $30 again. Sep 15: cancelled — confirmation said the subscription would end Oct 10 and switch to Free. Oct 10: charged $300. I understand this was the remaining balance on an annual-billed-monthly plan. I'm asking for a goodwill refund: the plan was presented as a monthly subscription, I cancelled in good faith before the charge, the account is Free, and I haven't used the paid service since cancelling. In-app chat confirmed my Free status but couldn't connect me to live support, and email cases aren't available on the Free plan. Could someone please help? Thank you.

I’m trying to create a free developer (demo) account at docusign.com/developers/sandbox. Every submission returns “Your request cannot be completed. Having issues? Navigate to Docusign Support”, in normal and incognito windows, and no activation email arrives. My existing developer account works; I need a second one for testing a customer-account integration (separate company account). I have an open case, 18152098. Could a moderator help get this account enabled? I can share the email by private message.

Hello DocuSign Community Team,I'm experiencing a problem with Developer/Demo account registration.My existing DocuSign eSignature free-trial account works, and I can sign in successfully. However, I have repeatedly tried to create a separate Developer/Demo account, but registration fails.I'm also not receiving password-reset emails, so I cannot determine whether a Developer account already exists for my email address.I've tried multiple registration attempts and checked my spam and junk folders without success.Could a DocuSign Community moderator please help investigate whether my Developer account registration is blocked, incomplete, or already associated with my email address?I need an authorized Demo environment to test my integration without consuming the three envelopes remaining in my live trial account.I'm happy to provide my email address and screenshots privately to a moderator.Thank you for your help.