Getting error :The specified Integrator Key was not found or is disabled. Invalid account specified for user

Hello,

From my understanding, in the demo account you’ve been receiving the error “The specified Integrator Key was not found or is disabled. Invalid account specified for user” ”.

The DocuSign Account Url would need to be changed. from what it currently is.

The base path to connect to the developer environment(Demo) should be to the base url path “https://demo.docusign.net/restapi...”.

Depending on if there is a different endpoint in the future, I suggest following this article to ensure you’re connecting with the correct one.

Best,

DocuSign Support

do you have more than two account for this user? is it integrate by code grant or jwt? Have you try authorize url whether it is success? thanks.

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The article suggested  to ensure you’re connecting with the correct one is listed below:

https://developers.docusign.com/platform/api-endpoint-base-paths/

Best,

DocuSign Support

Hello, 

Apologies for the late reply. For anyone experiencing this issue today, the above still does apply when considering baseUrls when connecting to Docusign systems.

In this case, the URL in question appears to have been set with a baseUrl of https://account-d.docusign.com, which is the baseUrl for the Demo Account Server, instead of the baseUrl for the REST API, which is https://demo.docusign.net/restapi. Changing the baseUrl in this case should fix this as an issue. 

If you’re seeing this error today, you may also be experiencing a cutoff related to Docusign’s Legacy Auth Migration Project, which you can find more information on here: https://developers.docusign.com/platform/auth/oauth2-requirements-migration/

Docusign is in the final phases of deprecating Legacy Authentication. If you feel that you may have been affected, please reach out to your Account Manager or open a ticket with Customer Support or via https://support.docusign.com/ in order to engage with one of our representatives to help with your migration efforts. If possible, please have your Integrator Key ready as it will greatly assist us in expediting your requests. 

Regards,
Matt King | Sr. Advanced API Support Engineer | Docusign