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New Voice
October 14, 2026
Question

Need to activate DS EU Qualified signature type on our DS test tenant

Hello,

 

We need to activate EU Qualified Signature on our DS test tenant with Account ID: ********

I understand that this can be done via the DS community

 

Best regards,

 

Yves 


**PII removed**

4 replies

Community Moderator
October 14, 2026

Hello ​@yves.benigot 
Thank you for reaching out, and welcome to the Docusign Community! EU Qualified Signatures can be enabled on a Docusign test tenant, but activation must be provisioned by Docusign Support.

Please submit a request through the Docusign Support Center using the email address registered to the test account. Include the full Account ID, environment or region, and a request to enable EU Qualified Signatures for testing.

For security, please avoid posting the full Account ID publicly in the Docusign Community. Once the feature is enabled, your administrator can verify it under Admin > Signing and Sending > Signature Types and configure the required identity verification option.

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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New Voice
October 19, 2026

Hello

I tried to create a ticket on DocuSign Support Center usuing the email which is admin on the test DS tenant, however I cannot log in with it, so I am stuck.

I think this is because we do not have support for that account, as we are a software editor doing integration of DocuSign.

My understanding is that asking on the community is the procedure in that case.

Best Regards,

Yves


(Noted for not mentioning the ID here)

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Community Moderator
October 21, 2026

Hi ​@yves.benigot 
If you have a paid account, you can create a support case from there and provide your test account details and your request to enable EU qualified signature. Unfortunately, we cannot enable features here in the Community, it should be via support ticket. You can also utilize our Live chat to get support.

How do I contact Docusign Customer Support?

I hope this helps!


Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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New Voice
October 15, 2026

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