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Hello!  We currently do not have the box checked to allow recipients to withdraw their consent if they decline to sign so am thinking they would need to log into a DocuSign account they crated.  Where in the account can is the withdraw consent found?  Can they even withdraw consent this way?  Is it possible to restrict recipients from being allowed to withdraw within DocuSign so the only way they could is by emailing the Credit Union?

 

 

@Wendi Barker 

If you do not enable the “Allow recipients to withdraw their consent” setting in DocuSign, recipients will not have an in-app option to withdraw. They won’t find a “Withdraw Consent” link in their DocuSign account. In that scenario, the only way for them to withdraw is to contact you (e.g., by email), since you have restricted that functionality within DocuSign.


Thank you ​@JohnSantos for the reply!

 

On other question.  If we do have the check mark turned on is there any reporting in DocuSign showing recipients checked it?


Hello ​@Wendi Barker,

Thank you for reaching out to the Docusign Community.

Unfortunately, this option is not currently available. However,  any feedback that can improve our users’ experience is always welcome. We invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together.

You will need to access each individual Certificate of Completion to confirm this.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

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