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Question

Signing a document already signed with signer-held certificate

  • 26 July 2024
  • 4 replies
  • 72 views

I have to sign with Docusign a document already signed by other parties with their signer-held digital certificates. But when I do it, DocuSign certificate is added and valid, but the other certificates are no longer valid. How can I make these certificates remain valid when I sign ?

4 replies

A
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Userlevel 4
Badge +12

Hi @KNY,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that your DocuSign Electronic signature is overriding your document’s Digital Signatures, but I will share more details on the topic. The reason why this is happening is that all signatures in a completed envelope must take place within its original signing order. Once the document is completed, any change to its configuration will void the signatures in it. The only solution to this issue will be having the document’s sender recreate the envelope and including all the necessary signers in its signing order. 

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

K
Rank
Badge +1

Ok thanks, so the document’s sender can create an enveloppe into which he includes the signatures that first signers have already signed ?

A
Rank
Userlevel 4
Badge +12

Hi @KNY,

 

Thank you for following up.

 

The sender will need to recreate the envelope and include all signers within its signing order.

 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A
Rank
Userlevel 4
Badge +12

Hi @KNY,

 

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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