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Question

It says signatures can't be verified

  • 24 July 2024
  • 2 replies
  • 33 views

I sent a document to my client to be signed. Once she signed, I signed. When I look at the signed document, it says this at the top, “This document is digitally signed. Some signatures couldn't be verified.” What does this mean? Do we need to resign a new copy? If so, how do I avoid this issue again? Thanks.

2 replies

Vinicius.Rodrigues
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Userlevel 4
Badge +11

Hi @sesherwin !

It is not possible to affirm what is happening just from your description, but it’s most likely that your PDF reader is not able to validate at least one digital signature/time stamp added to the document.
Whenever you sign a document with Docusign, the platform automatically inserts a timestamp certificate, protecting the PDF against edits and ensuring that nothing has been modified since then.

As a suggestion, try updating your PDF reader's list of trusted certificates, it is usually available in the settings menu. If you use Adobe Reader, for example, try searching for AATL and EUTL.

If the problem persists, try downloading another PDF reader from the market. If you prefer, the Docusign support team can help you with any questions about this process.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
C
Rank
Userlevel 4
Badge +12

Hi @sesherwin,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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