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Hello Everyone need a little help please

  • 10 July 2024
  • 4 replies
  • 45 views

I’m new to Docusign and trying to fill out a real estate Purchase & Sale Agreement, I can't figure out how to manipulate the text field to adjust it to fit on the line? I can click outside the box and get it to look like its adjustable, but it won't allow me to adjust to fit the lines. I don't have this issue with the company field any input is greatly appreciated!! Thanks

4 replies

N
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Hello @Ken. Williamson24 ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that the fields are not working as expected, I understand you are trying to fill out a real estate document.

Can you provide a screenshot of what you are experiencing? 

 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 

K
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Here is a screen shot of the contract with the text box that I'm not able to adjust to have the company name fit on the line. 

1 Attachment
N
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Userlevel 4
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Hello @Ken. Williamson24 ,

Thank you for reaching back and for the information.

Can you try the below?:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device

 

Does this happen to other fields?

Have this worked before?

If it happens to other fields and if it never worked, there could be a setting in the backend called “Enable Tag Scale” that might be disabled, in that case, I recommend you contact customer support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

 

N
Rank
Userlevel 4
Badge +12

Hello @Ken. Williamson24 ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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