Question

don’t recognize my passport

  • 19 March 2024
  • 2 replies
  • 9 views

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My passport was recognized for the 1st document, but for a second document no 


2 replies

Userlevel 2
Badge +8

Hello @Jmpabloche

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience, I understand that your passport is not being recognized for a second document.

 

Can you provide more information about this? are you only a recipient of the envelope? 

 

Are the two documents that you are referring to part of the same envelope flow?

 

Can you provide the envelope ID?

 

Please try the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again
  • Please try the Alternative Signing Method

 

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Userlevel 2
Badge +8

Hi @Jmpabloche,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance with this, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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