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Contract Problem

  • 27 June 2024
  • 2 replies
  • 25 views

We signed a docusign contract with a boat yard in August of 2023. Now they are claiming they “lost the contract” and we need to sign a new one. 
Can someone please tell us how we access what we signed?
We now believe they had all the copies of completed go to them, we cannot find where the completed document was emailed to us, but have found where we, as the signer, are registered under their email, and the document was voided. We have the number from where it was voided. 

2 replies

A
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Hi @OurLifeIsAwesome,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear about your missing document, but I will assist you in locating it.

 

The easiest way to locate an envelope related to your active DocuSign user would be running a search in Agreements>Inbox, and include any criteria specific to the transaction, such as names or emails as part of your filters.

 

You can find detailed steps on how to use filters, here:

 

Using Filters
 

An alternative, in case that the envelope might not be related to your user, would be accessing the envelope through the email notification sent to you after signing.

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

A
Rank
Userlevel 4
Badge +12

Hi @OurLifeIsAwesome,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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