Question

Cannot see previously completed documents

  • 12 February 2024
  • 3 replies
  • 20 views

Badge +1

Hello, I have used Docusign for years to complete documents sent to me for signature. I was previously able to see all documents upon logging into my Docusign account.

I am no longer able see completed documents except one which was signed more recently. Could you help?


3 replies

Userlevel 3
Badge +8

@ZVS

The default filter is set to the “Last 6 Months”, which explains why you only see the documents that were signed more recently in your Manage tab.

Click on “Filters” on the righthand side to change the Date to see all envelopes:

 

Userlevel 2
Badge +6

Hi @ZVS,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | DocuSign Community Moderator   

   

"Select as Best" below if you find the answer a valid solution to your issue!

Badge +1

Alejandro, thank you for checking in and for your response. Yes, your suggestion worked -- I just tried it. 

Thanks for your help!

Reply