+1
Best answer by mrave
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+12
There shouldn’t be a docx file that can be downloaded from DocuSign.
The signed documents in DocuSign eSignature are always in PDF file format.
After uploading a docx file to DocuSign, the document will always be converted to PDF.
The name of the document in the DocuSign Connect payload may be something like “Test NDA.docx.pdf”, if you uploaded a file called “Test NDA.docx” and you did not rename it to remove the docx from the filename.
It can be mistaken for docx document, but it is actually a PDF file as the last extension counts. Maybe the filename is extracted incorrectly in the additional steps that are performed after your web hook receives the data from DocuSign Connect to save it?
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Thank you for the answer. This helped me to solve the issue.
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