- I am using docusign webhook to download a signed files. PDF file are downloaded successfully but when it comes to docx file it doesnt, I cannot open the signed file. but when I am open it in google docs file shows IN PROCESS text with partial data
cannot download signed docx file
There shouldn’t be a docx file that can be downloaded from DocuSign.
The signed documents in DocuSign eSignature are always in PDF file format.
After uploading a docx file to DocuSign, the document will always be converted to PDF.
The name of the document in the DocuSign Connect payload may be something like “Test NDA.docx.pdf”, if you uploaded a file called “Test NDA.docx” and you did not rename it to remove the docx from the filename.
It can be mistaken for docx document, but it is actually a PDF file as the last extension counts. Maybe the filename is extracted incorrectly in the additional steps that are performed after your web hook receives the data from DocuSign Connect to save it?
Hi
I hope you are doing well.
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Best regards,
Christopher | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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Thank you for the answer. This helped me to solve the issue.
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