Question

cannot download signed docx file

  • 13 February 2024
  • 2 replies
  • 12 views

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  • I am using docusign webhook to download a signed files. PDF file are downloaded successfully but when it comes to docx file it doesnt, I cannot open the signed file. but when I am open it in google docs file shows IN PROCESS text with partial data

2 replies

Userlevel 3
Badge +8

@givantha

There shouldn’t be a docx file that can be downloaded from DocuSign.

The signed documents in DocuSign eSignature are always in PDF file format.

After uploading a docx file to DocuSign, the document will always be converted to PDF.

The name of the document in the DocuSign Connect payload may be something like “Test NDA.docx.pdf”, if you uploaded a file called “Test NDA.docx” and you did not rename it to remove the docx from the filename. 

It can be mistaken for docx document, but it is actually a PDF file as the last extension counts. Maybe the filename is extracted incorrectly in the additional steps that are performed after your web hook receives the data from DocuSign Connect to save it?

Userlevel 1
Badge +6

Hi @givantha,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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