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Power form URL is not working specific region

suddenly it was not working UK country and it is working for other country ex. India so what is issue ? and facing this error :  “System Error: Your DocuSign request cannot be processed at this time.” 

12 replies

Pawan Gangwani
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Hello @bhavin 

I hope you are doing great. If you saying that the error coming only for UK so do you have specific sender for UK region?

suddenly it was not working UK country and it is working for other country ex. India so what is issue ? and facing this error :  “System Error: Your DocuSign request cannot be processed at this time.” 

 

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B
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Yes, we are facing the issue for lot of users in UK country only.

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This is the error screenshot

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@Pawan Gangwani Can please you tell me what type of reason behind this issue?

Pawan Gangwani
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Yes, we are facing the issue for lot of users in UK country only.

not sure but this kind of issue with power form are usually on the user level if the user is Power Form sender and in a case that user is closed then these kind of error come, Can you please confirm that the users are not closed.   

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B
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@Pawan Gangwani Now we are getting this issue from some other region also so issue is not specific with region because we heard many people have started getting the errors.

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@Pawan Gangwani I think that user is not close the page because we embed power form URL in our web page.

Pawan Gangwani
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Oh that’s strange, I will suggest that you should raise the support ticket. 
Here is the link : Create a Case

Do provide all the details in the ticket.

@Pawan Gangwani I think that user is not close the page because we embed power form URL in our web page.

 

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Thank you

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I have added ticket at 7/24/2024 6:03 AM(+5:30) Mumbai, Kolkata, Chennai, New Delhi

But still I am not getting any feedback from support side.

Why because I have not paid account plan?

Or If I have paid account then I get answer early or Could I get live agent support? @Pawan Gangwani 

Pawan Gangwani
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Userlevel 4
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I am not sure about this paid or unpaid account but support usually reply in 2-3 days.
you ask your powerform, creator to raise a ticket it might a case, where reply come early.
 

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A
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 Hi @bhavin,

 

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?  If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

 

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