Docusign Envelope template

Question

I am getting the following error when im trying to add new Docusign envelope template in salesforce

You are not authorized to access the envelope.
Previously i was able to create new templates, In that when trying to add new Document as first step, it shows Undefined ID, Name is blank. Source object is blank. - How can i resolve this issue as this is urgent for me

Alejandro.Ramos · Answer

Hi Kramesh,Welcome to the DocuSign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear that you haven’t been able to use the Envelope Templates feature due to this error, but I will help you correct it.First, try clearing your cache and browser’s data. If that doesn’t solve the issue, enable “Allow senders to override account defaults” in DocuSign>Settings>Reminders and Expiration.For detailed steps on this process, see:Envelope Template Error: “You Are Not Authorized to Access the Envelope”Feel free to let us know if you need further assistance with this.Thank you for using DocuSign, we hope you have a wonderful rest of your day!

You are not authorized to access the envelope.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

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