Locked Out of Transaction Room

Question

I had problems signing into my transaction room account. After 5 tries it locked me out. Could it be fixed by docu sign support?

Community Expert · Accepted Answer

Hi,Welcome to the DocuSign Support Community!Yes, if you contact the Customer Support teams, they would be able to assist you with resetting your Transaction Room password.(https://support.docusign.com/en/contactSupport) Please click here to select your preferred way to contact Customer Support. Learn more in our guides(https://support.docusign.com/articles/Activate-your-DocuSign-Transaction-Rooms-Account) ACTIVATE YOUR DOCUSIGN TRANSACTION ROOMS ACCOUNT (https://support.docusign.com/en/articles/How-move-between-DocuSign-Transaction-Rooms-and-DocuSign-eSignature-within-each-product) HOW MOVE BETWEEN DOCUSIGN TRANSACTION ROOMS AND DOCUSIGN ESIGNATURE WITHIN EACH PRODUCT (https://support.docusign.com/en/articles/how-to-sign-into-dtr-with-docusign-credentials) HOW TO USE ONE LOGIN FOR BOTH DOCUSIGN ESIGNATURE AND DOCUSIGN TRANSACTION ROOMS If you have further questions, please let us know.Thank you.DonnaDocuSign Support Community Moderator

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