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Locked Out of Transaction Room
I had problems signing into my transaction room account. After 5 tries it locked me out. Could it be fixed by docu sign support?
Community ExpertAnswer
Docusign Employee
February 28, 2017
Hi,
Welcome to the DocuSign Support Community!
Yes, if you contact the Customer Support teams, they would be able to assist you with resetting your Transaction Room password.(https://support.docusign.com/en/contactSupport) Please click here to select your preferred way to contact Customer Support.
Learn more in our guides
- (https://support.docusign.com/articles/Activate-your-DocuSign-Transaction-Rooms-Account) ACTIVATE YOUR DOCUSIGN TRANSACTION ROOMS ACCOUNT
- (https://support.docusign.com/en/articles/How-move-between-DocuSign-Transaction-Rooms-and-DocuSign-eSignature-within-each-product) HOW MOVE BETWEEN DOCUSIGN TRANSACTION ROOMS AND DOCUSIGN ESIGNATURE WITHIN EACH PRODUCT
- (https://support.docusign.com/en/articles/how-to-sign-into-dtr-with-docusign-credentials) HOW TO USE ONE LOGIN FOR BOTH DOCUSIGN ESIGNATURE AND DOCUSIGN TRANSACTION ROOMS
If you have further questions, please let us know.
Thank you.
Donna DocuSign Support Community Moderator