Back to Docusign.com
DocuSign is not letting me save our payment method. We use the company card, which has the President’s name on the front; namely, Kirk C. Syme. Whenever I try to save this payment method, the DS function automatically switches the payer to my name (Alberto Medina). As a result, the payment continues as declined.
Page 1 / 1
Hello
Welcome to the DocuSign Community and thank you for posting your concerns!
I’m so sorry to hear that your payment keeps declining, I understand you are trying to change it but it is not working.
Please try the below troubleshooting:
- Clear cache/cookies
- Try a different browser(s)
- Try an Incognito window
- Try a different device
- Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
- Try using VPN, or if on one already, disconnect from VPN and try again
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.