Payment Method

Question

DocuSign is not letting me save our payment method.  We use the company card, which has the President’s name on the front; namely, Kirk C. Syme.  Whenever I try to save this payment method, the DS function automatically switches the payer to my name (Alberto Medina).  As a result, the payment continues as declined.

nathaly.monge · Accepted Answer

Hello @amedina66,Welcome to the DocuSign Community and thank you for posting your concerns!I’m so sorry to hear that your payment keeps declining, I understand you are trying to change it but it is not working.Please try the below troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againLet us know if you need further assistance with this.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @amedina66,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | DocuSign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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