We are using the eSignature CFR part 11 module, if using the mobile application will be compatible with the FDA regulation it will be most helpful for the management that travels often.
Best answer by Community Expert
View OriginalWe are using the eSignature CFR part 11 module, if using the mobile application will be compatible with the FDA regulation it will be most helpful for the management that travels often.
Best answer by Community Expert
View OriginalHello,
Thank you for reaching out here in the DocuSign Community.
We apologize for the inconvenience, but when using the mobile app with the following features:
Envelope level (using one of these features will prevent all signers on the envelope from signing via the mobile app):
Recipient level (if a recipient has been assigned one of these fields or roles, they will not be able to access the envelope from the mobile app):
Your signer will receive the following message "Complete this document in a browser. Completing this document is not supported in the mobile app. To complete, open this document in a browser.", and will have to access DocuSign through the mobile web browser or a computer.
The features listed above are not compatible with the mobile app.
More information at https://support.docusign.com/s/articles/DocuSign-Mobile-Action-Not-Supported-Error?language=en_US&rsc_301
Let us know if you need further assistance with this.
Best regards,
Christopher | DocuSign Community Moderator
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