Hi @Bruno Gabriel , 

Thank you for reaching out here in the DocuSign Community.

I’m sorry to hear you about your unfortunate experience with support, I understand you are having issue with the ID verification method provided.

To better understand your issue, can you provide more details?

• Are they getting any type of error?
• Does the loop end in an error?
• By any chance do you have the case number?

Best regards, 

Nathaly | DocuSign Community Moderator 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hello @Bruno Gabriel ,

Were you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue

I understand your frustration with DocuSign's ID verification. It can be a real headache when things don't work as expected, especially when you're in the middle of something important. I had a similar experience where I tried everything, but it wouldn't go through smoothly. It made me look for alternatives, and that's when I found idanalyzer.com . Honestly, it was a game-changer for me. The process was straightforward, and I didn't have to jump through hoops. You might find it worth a shot if you're open to trying something different. Sometimes, finding the right tool can make all the difference!