Electronic Record and Signature Disclosure in Certificate of Completion

Hello @ValerieP ,

Welcome to the Docusign Community and thank you for posting your concerns!

I understand you would like to know when an Electronic Record and Signature Disclosure (ERSD) is attached to your documents.

This will depend on how your account was set up. If the settings are set as “Yes, I elect to use an Electronic Record and Signature Disclosure with my new recipients” with the option “Once for this account” the recipient will only be requested to accept once an probably won’t have it attached for future documents signed sent from that same account.

If the recipient has already accepted the disclosure and if this one hasn’t changed, then it won’t reappear when a new signing session is initiated. This also depends on the frequency set in your settings.

If you need the ERSD to reappear to all recipient once, and you don’t need to change the disclosure itself, there is a workaround :

• As an Admin, go to Settings > Legal Disclosure
• Scroll down to “Enter HTML”
• At the end of the HTML body, add the remove a space
• The button SAVE should appear in blue, allowing you to save a new version that will be prompted to your recipients

For more information, please view the following article: Electronic Record and Signature Disclosure

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

@ValerieP 

You need to be an Administrator for Docusign eSignature to access the settings. Then is has it’s own tab called “Legal Disclosure” on the lefthand navigation, where you can configure the ERSD.

This Docusign Support article provides step-by-step instructions.