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Question

Updating Contact Database


I must be stupid because I cannot find anywhere how to correct an email address of a contact.  For example, I sent an envelope to an incorrect email address.  I was notified that the email address was no good.  I went i and corrected the envelope with the correct address, however, the incorrect address is the only one that shows up in my contacts database.

 

2 replies

Userlevel 4
Badge +12

Hello @libbie ,

Welcome to the Docusign Community and thank you for posting your concerns!

I’m sorry to hear that the incorrect email address was saved, I understand the email belongs to a contact and you are looking for a way to change it.

You can change your contacts information by going to:

  1. Your profile picture/initials on the top right corner
  2. Select My Preferences
  3. Contacts
  4. Look for the needed contact and edit the email
  5. Save: Manage Contacts

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +12

Hello @libbie ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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