My Gen Templates were working fine, but suddenly stopped. It seems like DocuSing doesn’t accept my word tables anymore.
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/02ce2e1b-9f8d-4c14-a984-4fe39bc59717.png)
![](https://uploads-us-west-2.insided.com/docusign-en/attachment/c099d4f0-ba10-4b5f-8a25-efcee705aa31.png)
Does anyone know how to solve it?
Thank you.
My Gen Templates were working fine, but suddenly stopped. It seems like DocuSing doesn’t accept my word tables anymore.
Does anyone know how to solve it?
Thank you.
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m sorry to hear that your Gen template is giving you an error, I understand that this error started to show not long ago on templated that were previously working.
Can you try to copy the data into a new Word file, change the file extension from .docx to .doc and test it?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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