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Question

Gen Template does not accept tables in the word document

  • 17 June 2024
  • 2 replies
  • 26 views

My Gen Templates were working fine, but suddenly stopped. It seems like DocuSing doesn’t accept my word tables anymore.

Does anyone know how to solve it?

Thank you.

2 replies

N
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Userlevel 4
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Hello @Dayene Vale ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that your Gen template is giving you an error, I understand that this error started to show not long ago on templated that were previously working. 

 

Can you try to copy the data into a new Word file, change the file extension from .docx to .doc and test it?

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N
Rank
Userlevel 4
Badge +12

Hello @Dayene Vale ,


Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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