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Why does the certificate of completion still show non on the security level when below it shows that it passed Lexis Nexis

  • 5 September 2023
  • 2 replies
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Best answer by Community Expert 5 September 2023, 15:52

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Userlevel 1
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That is Account Authentication. This is when the document is sent and you need to log into your DocuSign Account to Authenticate. The next item is Authentication which you can see under the Authentication Details.

Robert

Userlevel 2

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you have a query about the Certificate of Completion.

Thank you, Robert, for the information, to add to the information provided here is the article https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=gpa1578456339545.html&_LANG=enus.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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