I am looking at a DocuSign Certificate of Completion and, for the two signers, the listed e-mail address is a long string of numbers, letter, and dashes with an “@email.com” domain at the end.
These are not real e-mail addresses.
Why is the Certificate of Completion showing this and not the signer’s actual e-mail addresses (which I know, so I can confirm the long, jumbled, numerals/letters address is wrong).
Thank you.
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m, sorry to hear that the information on the Certificate of completion is not correct, I understand the email address are showing up weird.
Can you be so kind as to provide the certificate of completion? Please send me a private DM with the requested information.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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