Solved

IDV Premier - how do I approach ID documents containing commas between names (e.g. Ben,Peter,John Jones). And similarly, a passport with the prefix of Dr.

  • 12 September 2023
  • 1 reply
  • 22 views

Userlevel 4
Badge +6
IDV Premier - how do I approach ID documents containing commas between names (e.g. Ben,Peter,John Jones). And similarly, a passport with the prefix of Dr.
icon

Best answer by Community Expert 12 September 2023, 23:29

View Original

1 reply

Userlevel 1
Badge +12

Hello,

Thank you for reaching out here in the DocuSign Community.

I understand you would like to know what happens to the ID of those documents that contain recipients with commas in their names or a passport with a prefix.

The commas are removed during extraction and prefixes are moved to other fields, they should not be put in the recipient tile.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Reply