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I set a form for esignature with SMS phone verification. It is a landline, not a cell number. How do I go back in and change SMS to Phone Verification?

  • 23 March 2023
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I set a form for esignature with SMS phone verification. It is a landline, not a cell number. How do I go back in and change SMS to Phone Verification?
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Best answer by Community Expert 24 March 2023, 02:01

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Hi,

Thank you for reaching out here in the DocuSign Community. 

In order to change your recipient verification setup, you will need to correct your envelope.

Once you have entered the correction, you will be able to update your selection in the recipient's advanced options.

For detailed steps on how to correct an envelope, see:

Correct Envelopes

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Bestbelow if you find the answer a valid solution to your issue! 

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