i have 2 users who say their DS reads Japan as timezone. They went into DS to ensure the setting should be local to their U.S. timezone but even doing that it sitll reads or hangs onto Japan.
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Hello
Welcome to the DocuSign Community and thank you for posting your concerns!
I’m sorry to hear that your users are not seeing the correct time zone, I understand it shows a Japan time zone.
To better understand your issue, can you provide more information?
Can you provide a screenshot of where they are seeing the time zone and of where they are checking that the time zone in the account settings?
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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