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I PAID AND IT SHOWS PAID UNTIL 3/25.  But it still says suspended.  checked it has come out of my bank, who do I call or should I just get a refund.  I have used for years, but need it now and I can’t deal with this.  Way to busy and already spent over 30 minutes

Hi @TAMMY,

 

Welcome to the Docusign Community!

 

We are glad to have you here and can't wait to help share as much knowledge as possible.

 

I am sorry to hear that your payment is not being reflected in your account as expected, but I will assist you in locating the root cause of this issue.

 

The behavior you describe is usually caused by having 2 accounts related to the same email address.

 

To confirm if that is the case, you can look for the last invoice generated in Settings>Plan and Billing, to confirm if it matches the payment in question.

 

For detailed steps on this process, see:

 

Find your latest billing and invoice information

 

Feel free to let us know if you need further assistance with this. 

 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

 

Best regards,

 

Alejandro R. | Docusign Community Moderator  

 

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

Hi @TAMMY,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

 

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