@payal.dave - If you are using a Full Name tag, make sure that the recipient’s information has been added.  Also, select the Full Name option for the tag options on the right menu.

You might also have a browser issue when you preview the envelope.  Try using another browser like Chrome, Firefox, Edge, and Safari.  An outdated browser can cause compatibility issues.

Thank you.

Hi @payal.dave,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!