Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you want to know why is showing Multi Bulk Recipient as it was not showing before.

To better assist you, could you provide more information about this, what steps did you take while sending the envelope?

Do you remember the last time that it was not showing on the screen?

Are you the only user that is viewing this information?

If you use a different browser, do you get the same result?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello,

Thank you for the response. Here are the answers to your questions:

What steps did you take while sending the envelope?

• This is being displayed when sending to another to host.
• This "Multi Bulk Recipient" has gone back to affect already completed envelopes.

Do you remember the last time that it was not showing on the screen?

• Roughly one week ago it was displaying correctly. 

Are you the only user that is viewing this information?

• Multiple users are reporting this new issue.

If you use a different browser, do you get the same result?

• We cannot test in another browser, we only use Microsoft Edge Chromium.

Hello Matthew,

Thank you for the information, also to confirm did you use bulk send or it was a regular send?

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

It was a regular send.

Hello,

Thank you for the information, currently there is an active bug that our engineers are trying to fix, currently, there is no ETA on when the fix will be released, this is the bug number NDSESEND-6797.

If needed, you can create a case with DocuSign Support to have your account linked to the bug so you can request updates on it.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you for that answer. At this time, we will just wait for a solution which should then automatically correct the field.