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We are having SIGNER_CONSENT_PENDING_OR_DECLINED error and there is no explanation about it. Please share how to stop

  • March 9, 2023
  • 4 replies
  • 157 views
C
Docusign Employee
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When two routing level signing request is made, client probably decline mostly accidentally in the first one and in the next step this message does come out, returning that error.

Best answer by Community Expert

Hi,

Thank you for following up.

This error will only occur when making reference to a voided envelope.

You are welcome to copy the original envelope by following the steps provided below:

Copy Envelopes

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

4 replies

C
Docusign Employee
Forum|alt.badge.img

Hi,

Thank you for reaching out here in the DocuSign Community. 

This error is unavoidable if a recipient declines to sign.

As a workaround, I would suggest including wording specifying not to decline to sign before reaching out to the sender.

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

C
Docusign Employee
Forum|alt.badge.img

Sometimes customers decline the contract when they don't agree on terms.

I want to clear my understanding.

When the client decline the contract, it doesn't prevent us from emailing the client the new envelope, right?

only the current envelope returns this error?

Thanks

Mustafa

C
Docusign Employee
Forum|alt.badge.img

I cannot regenerate this case.

Please describe or advise.

thanks.

C
Docusign Employee
Forum|alt.badge.img

Hi,

Thank you for following up.

This error will only occur when making reference to a voided envelope.

You are welcome to copy the original envelope by following the steps provided below:

Copy Envelopes

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

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