Hi,

Thank you for reaching out here in the DocuSign Community. 

This error is unavoidable if a recipient declines to sign.

As a workaround, I would suggest including wording specifying not to decline to sign before reaching out to the sender.

Feel free to let us know if you need further assistance with this. 

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

Sometimes customers decline the contract when they don't agree on terms.

I want to clear my understanding.

When the client decline the contract, it doesn't prevent us from emailing the client the new envelope, right?

only the current envelope returns this error?

Thanks

Mustafa

I cannot regenerate this case.

Please describe or advise.

thanks.

Hi,

Thank you for following up.

This error will only occur when making reference to a voided envelope.

You are welcome to copy the original envelope by following the steps provided below:

Copy Envelopes

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue!