Validation field with correct data causing an error on some computers

Forum|Forum|2 years ago
April 25, 2024
2 replies
68 views

We have a form with several validated fields. One of the fields requires 4 characters, all CAPS.

This form is one that is used regularly without error and has not had any changes made to it in several months.

In the past day or so, even though the data entered in this field is accurate, the field is throwing an error - only on certain computers and laptops.

Has anyone seen this.

eSignature

Justin Jiang

Established Contributor

If its only a certain computers, that is interesting. Can you share your code?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

A

Alejandro.Ramos

Docusign Employee

Hi @Anya James,

I hope you are doing well.

I would like to confirm if you were able to solve your issue?

If so, we would really appreciate it if you could share the solution and, mark the comment as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.