Unable to open or download completed document

Question

I sent a document for signatures, including my own and received the completion email notification. I then sign in and download, however when I try to open the document, I get an error “We can't open this file, something went wrong”. I have never come across this.

nathaly.monge · Accepted Answer

Hello @tputnam,Welcome to the Docusign Community and thank you for posting your concerns!I’m sorry to hear that you are getting an error, I understand it shows when attempting to download the completed PDF.Are you using some sort of API?Do the other signers get the same result?does this happen to this document only or do other documents show the error?Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @tputnam,Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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