Hi @Gabrielle,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to complete your envelope due to the option of signing being absent on the document, but I will assist you in getting to the bottom of the issue.

In order to confirm what exactly happened to the envelope, you will need to check its history.

 You can find your envelope history in Agreements>Sent>Actions>History.

For detailed steps on this process, see:

Check Docusign envelope history | eSignature

If the envelope was already completed, the sender will need to recreate the document in order for you to sign it.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Gabrielle,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!