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I am the owner of the envelope and I cannot correct the envelope. I mistyped the email of the second signer. The second party already signed so it would look very unprofessional if I need to ask for resign.

 

Envelope id:

removed due to personal information

 

See attachment. When “correct” is clicked, this error appears: “Unable to access the envelope.”

Why? Please help.

Hello,

I’m assuming you have two signers and first recipients has already signed it. Has the first recipient also added an attachment? If that’s the case, the attachment will first have to be removed by the recipient.

 


Thank you for your help!

 

Yes, two signers. First one signed, but no attachment added from his end.

 

Thank you.

 

 


Can you share the attachment that you had mentioned in your original post?


Thanks again for follow through. Actually I watched your video and the issue was that I was on a free plan. In the video its mentioned that only paid customers can see the “correct” option working. Thanks for helping out though.


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