+1Hi,
I’ve been having an error message while trying to sign a document that was sent to me. this has been lasting since last week. I have tried opening the document in another browser and I<m still getting the same error. I have tried on my phone and I’m getting the same error. here is a screen shot
Best answer by Hengfeng Ge
This envelope is send from your company or from customer? Maybe the sender account enable part11.The Part 11 Module customer must perform identity verification of any individual who intends to use an electronic signature. This includes the association of the signer with their designated email address and, if applicable, their mobile phone number.
please check whether you recieved a activation email for your account. and activate your acccount as this document told.
https://support.docusign.com/s/articles/Account-Activation-Steps-and-FAQs?language=en_US
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+18This envelope is send from your company or from customer? Maybe the sender account enable part11.The Part 11 Module customer must perform identity verification of any individual who intends to use an electronic signature. This includes the association of the signer with their designated email address and, if applicable, their mobile phone number.
please check whether you recieved a activation email for your account. and activate your acccount as this document told.
https://support.docusign.com/s/articles/Account-Activation-Steps-and-FAQs?language=en_US
FreeLink
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
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