Hi,
I’ve been having an error message while trying to sign a document that was sent to me. this has been lasting since last week. I have tried opening the document in another browser and I<m still getting the same error. I have tried on my phone and I’m getting the same error. here is a screen shot
This envelope is send from your company or from customer? Maybe the sender account enable part11.The Part 11 Module customer must perform identity verification of any individual who intends to use an electronic signature. This includes the association of the signer with their designated email address and, if applicable, their mobile phone number.
please check whether you recieved a activation email for your account. and activate your acccount as this document told.
https://support.docusign.com/s/articles/Account-Activation-Steps-and-FAQs?language=en_US
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