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Unable to access account due to not receiving Verification Code

Forum|Forum|1 year ago
November 6, 2024
5 replies
1561 views

Hello!

I have been unable to receive the verification code to access my account. This has never happened in the past. and I already checked my Junk/ Spam email.

Please can someone help.

Thank you,

Natalia

eSignature

Best answer by Jenny.Martin

Hello @FamilyFocused25,

Welcome to the Docusign Community. Thank you for reaching out regarding the issue of not receiving email verification. I understand how frustrating this can be, We apologize for any inconvenience it has caused.

There could be several reasons you did not receive the email, including:

It is in your junk/spam folder.
You provided an incorrect email address.
You must add Docusign as a safe/trusted sender in your email provider settings.

You may check this link for more information: Why am I not getting Docusign email notifications?

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hello @Natalia Zayas,

Thank you for reaching out to the Docusign Community.

If your company has an IT department have you contacted them? This is to confirm if the email system is blocking the email with the access code.

Are you the only user of your account affected by this?

Is the email that is linked to your community user the same as your Docusign account?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @Natalia Zayas,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

F

FamilyFocused25

Newcomer

HAS ANYONE GOT THIS FIXED? OR WE JUST SITTING ON ISSUES AND NO RESOLVEEMNTS I HAVE NEVER HATED THIS COMPANY AS MUCH AS I HAVE BEFORE! WORST PLACE TO GO FOR DOCUMENTS. GO TO DOCHUB SO MUCH BETTER AND CHEAPER! USER FRIENDLY TOO!

J

Jenny.Martin

Answer

Community Moderator

Hello @FamilyFocused25,

Welcome to the Docusign Community. Thank you for reaching out regarding the issue of not receiving email verification. I understand how frustrating this can be, We apologize for any inconvenience it has caused.

There could be several reasons you did not receive the email, including:

It is in your junk/spam folder.
You provided an incorrect email address.
You must add Docusign as a safe/trusted sender in your email provider settings.

You may check this link for more information: Why am I not getting Docusign email notifications?

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Jenny.Martin

Community Moderator

Hello @FamilyFocused25,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.