Hello, @thomazsj 

Welcome to the Docusign Community!

There is no problem keeping your trial account and at same time having a corporate account. You just need to be sure what account you’ll be using when sending envelopes. When an email is connected to different accounts, after Login you can click in your initials on the top right corner, click in Switch Accounts then select an account.

However, if you think it’s better to cancel the Trial account, follow these steps:

The first step in the process involves logging into your DocuSign account trial account using your credentials. Once logged in, click in the Settings page, navigate to the account settings or subscription section, where you will find the option to manage your subscription.

Click on the option to manage your subscription, and then locate the cancellation or close account option. After selecting this option, you may be prompted to provide a reason for canceling the trial. Follow any additional prompts to confirm the cancellation and ensure that your trial is successfully terminated.

I hope that helps.

Alexandre

Hi @thomazsj,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have the same case… but i can´t see 2 ways to login in the app… And then, always open the trial account.

How can i do to solve the problem?

Hello @CharlieSV, 

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that you are not able to log in to an account and you have to create a free trial.

Do you get an error message?

Have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again
• Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.